career profile

results-driven manager pleased to contribute 12+ years expertise in operations, team building, customer service, and fiscal administration toward actively supporting a progressive organization in optimizing bottom-line performance. proven experience in the highly competitive automotive sales sector. long-respected for advanced abilities in sales management, business development, client acquisition and account management. outstanding blend of expertise in staff leadership, communication, creative problem solving, and driving projects to meet strict timelines. excels at managing employees, fusing resources, and advancing organizational directives through innovative programs and initiatives. adeptly decodes complex situations and deploys business instinct to present logical plans then delegates effectively, remains committed to outcome, and embraces flexible ways to achieve goals.

         sales management

         business development

         strategic planning

         relationship management

         recruiting, hiring & orientation

         sales leadership

         product knowledge  & expertise

         automotive leasing procedures

         inventory management

         team building & motivation

career history

commercial account manager

elk river ford dodge jeep, elk river, mn                                                                            12/2008 c present

monticello ford mercury inc., monticello, mn                                                                         03/2005 c 12/2008

tenvoorde ford inc., st. cloud, mn                                                                                       12/1996 c 03/2005

demonstrated exemplary leadership attributes in directing business development efforts developing and implementing quarterly and annual strategic plans that built a lucrative client base. leveraged proven sales management abilities to drive business generation programs, achieving superior sales results and consistent growth in annual profit margins. merged proven motivational and organizational talents to direct commercial account managers, establishing key metrics, goals, and objectives that improved performance and rankings.

         applied an in-depth understanding of automotive sales/leasing to consistently acquire and retain new clients in the highly competitive industry.

         secured consistent levels of referred and repeat business from a vast client base through successful relationship and account management, networking, consultative sales and communication.

         devised and implemented business development strategies that identified target markets and business opportunities; established tactical goals that complied with overall corporate objectives.

         served as key liaison to customers, utilizing proven relationship management skills to enhance the company reputation externally and optimize business positioning.

-         played a pivotal role in the development of key client retention initiatives and forged strong professional client relationships that increased the levels and value of repeat business and referrals.

-         enhanced business development opportunities through the development, implementation, and direction of successful lead generation strategies that maximize sales and profitability.

-         planned and facilitated team meetings, providing leadership and direction to account managers in the execution of daily roles and responsibilities.

-         skillfully navigated the hiring and recruitment function, sourcing quality sales and management candidates that positively impacted company performance.

professional development

• master certified in commercial finance
• master certified in product knowledge for all ford truck, commercial truck and car lines
• attended ford's xl 2000 training
• commercial leasing training