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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx •


versatile business professional eager to contribute broad-scope experience toward supporting a dynamic organization through the development and delivery of telecommunication industry training materials.



  • offer over six years solid and progressive training delivery and development experience, including expertise within telecommunication course development, employee instruction and customer service capacities.
  • in depth training experience with leading telecommunication companies, including verizon, at&t, and fair point communications.
  • strong hands on knowledge of verizon fio's, at&t u-verse, bucksqueeze, loop technology, and dsl technology.
  • actively certified and experienced in instructor-led or self-paced methodologies of employee training; successfully trained up to 5 locations via teleconferencing.
  • adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.

professional experience


verizon pennsylvania                                                                                                                     1970-2003

construction/i&m technician supervisor

testing and dispatch supervisor

instructor/course developer

house service attendant

frame attendant

installation technician

repair technician

service technician

pbx installation technician

pbx repair technician

system technician data

system technician

training experience


verizon pennsylvania                                                                                                                     1970-2003

course instructor/contributor

  actively collaborated in the development of a broad range of company-specific employee training courses; including:

data speed 40/4540 installation & maintenance

data terminal 1000 installation & maintenance

lee data terminal equipment installation & maintenance

basic installation

pole climbing, stepped and un-stepped poles

ladder handling/fusion splicing

basic line conditioning

complex line conditioning

service technician certification

system technician certification

splicing technician certification

basic data communications

mechanized loop testing for outside plant technicians.

-r mechanized loop testing for csb technicians

boss bac installation & maintenance

tp 1000 multiplexer installation & maintenance

telco 560 multiplexer installation & maintenance.

defensive driver training

american red cross first aid & cpr trainer certification

professional education


trenton technical institute

yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx •











hiring agent name


company name


city/state/zip code




i am currently seeking a challenging career opportunity in a telecommunications training and development capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.


as demonstrated in the accompanying resume, my professional qualifications include over six years experience in developing targeted curriculum and training employees in a broad range of skills. an examination of my credentials will confirm that i am a skilled professional who thrives in a challenging work environment. i am driven, independently motivated, and results-oriented. i enjoy a challenge and work hard to achieve success. it is my practice to operate within a strict conduct of professionalism and integrity with my clientele. to complement this background, i offer dynamic communication, presentation, instruction and relationship management skills.


as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future.







yyyyyy x. yyyyyy


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