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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000



Information Technology Manager


Management & Supervision ~ Problem Analysis ~ Streamlined Processes

Results-driven Management Professional eager to contribute expertise in Expansive Technology Support and Operations toward actively collaborating with a dynamic organization in maximizing bottom-line revenue and efficiency best practices. 

  Project Management Lifecycle

  Search Engine Optimization

  Software Virtualization

  Cost Control and Analysis

  SAP Implementation


  Enterprise Systems

  Research & Development

  Client Specifications

  Tier 3 Support

  Problem Analysis

• Information Systems Management

  Service Oriented Architecture

  Training & Development

  Strategic Technology Solutions

  Draft Statement of Work (SOW)



Qualifications Profile


Ø  Strong technology background with the ability to work independently on multiple projects simultaneously with in-depth knowledge of client/server technology, database design and maintenance, process improvement methods, ROI analysis, presentation skills, solution fit development, and relationship development.  

Ø  Capable of managing expansive technology teams from a cross-functional perspective. 

Ø  Possess advanced skills in working as a liaison between IT and additional departments to ascertain specific client needs.

Ø  Comprehensive understanding of the technology arena due to advanced and specialized training.

Ø  Proven ability to adapt strong process knowledge and technical skills to diverse organization needs.

Ø  Technology savvy and proficient in multiple software and hardware systems.   

Ø  Possess strong organizational and analytical skills.

Ø  Highly adaptable in quickly changing technical environments as well as able to work in certain Eastern International settings due to fluency in Mandarin, Taiwanese, and Cantonese. 


Technical Competencies


Ø  Operating Systems: MS Dos 6.2x, Windows ME, Windows 2000, XP, Vista, 2000 server, 2003 server, 2008 Server, Novell, and OS (Virtual/Terminal OS) Virtualization (Microsoft and VMware).

Ø  Mainframe interface Technologies: Work Station client apps for TCPIP, QWS 3270, Reflection 8.x

Ø  Database Systems: Microsoft SQL 2000, 2005, 2008 Microsoft Access 1997,2000,2003, 2007    

Ø  Web Technology: Microsoft IIS-SSL, TSL, IBM Web sphere Client on IE

Ø  Business Security: PK Zip, 7Zip, WinRar, File Encryption, System Encryption with Pointsec, Network Associates Mcafee E-Policy Orchestrator, Cisco Security Agent 4.x (CSA) (HIPS).     

Ø  Network Infrastructure Tools: Ethereal (WireShark) Analyzer, Ciscoworks, General Desktop Wifi and WWAN setup

Ø  Support Applications and Systems: HP Service Manager, Service Center, Service Desk, ACDee, Cisco Call Center, ADP

Ø  Systems and Network Management: Microsoft Active Directory, Altiris Notification, and Altiris Deployment Client Management System, SAP, READ 180, Microsoft (Softricity) SoftGrid Application Virtualization, Microsoft Hyper-V, MS Office 1997, 2000, 2003 (11), 2007 (12), VMWARE View, ThinApp, Citrix XenApp, Citrix XenDesktop, NComputing

Ø  Open Systems Projects and Operations: MySQL, Linux OS, Joomla, Drupal, Wordpress, Vtiger, SugarCRM, Open Meeting, Orange HRM, Knowledgetree, Freeway, Dot Project, Moodle, Asterisk, Zimbra, DimDim Live Conference, Open Bravo, BIRT, Pentaho, Compierre, and Kayako, READ180, Open Office

Ø  Projects (Over $10MM in Budget funding): Novell to Microsoft Migration, Remote Administration, SAP Implementation, Thin Client Methodologies, Virtualization with VMware, Microsoft, Cisco Wand Open Source Software Implementation    


Professional Work Experience


IT Consultant, COMSYS / Los Angeles Unified School District                 2008-Present

  Primary responsibilities included the design and integration of Business Intelligence Systems as well as Project Management oversight related to various systems and infrastructure.  Specific functions included;

  Utilize cloud computing, grid computing, and virtualization processes relevant to enterprise computing methodologies;

  Draft Request for Proposals (RFP) and Invitation for Bids (IFB);

  Design and implement planning and architectural designs per various client specifications;

  Catalogued Service Management Processes and ensured deadlines were met on a timely basis per stakeholder needs. 

  Developed and executed company policies designed to increased efficiency of technology systems.

Information Systems Officer / Senior Project Manager,        2008-2008

  Primary responsibilities included utilization of Search Engine Optimization techniques as well as web based technology protocols related to project assignments with Google, Microsoft, and Yahoo.  Specific functions included;

  Management of 22+ software and systems programmers related to both technical sales support as well as technical support;

  Fostered and maintained vendor relations;

  Developed and executed company policies designed for Service Oriented Architecture (SOA);

  Utilized open source applications to offer Software as a Service (SAAS) model in numerous modalities including; Web Technology, Collaboration, Customer Support, Telephony, Sales, Operations, and SAP.

IT Consultant, KForce Professional Staffing                                                   2008-2008

  Primary responsibilities included implementing Microsoft SoftGrid Virtualization Processes, setup of Databases on Remote SQL, Packaging of Multiple Software Applications, as well as integration with System Center Configuration Manager. 

System Programmer / Consultant, AQ Staffing / Los Angeles County          2003-2008

  Primary responsibilities included comprehensive management and oversight related to technical support for 5000+ servers for Datacenter including 60+ personnel.  Specific functions included;

  Management of 20+ intake specialists and system analysts;

  Administration and support related to Software Virtualization utilizing Symantec-Altiris SVS and MS SoftGrid;

  Provided Tier 3 support for Help Desk issues;

  Worked directly with numerous vendors including; Microsoft, Altiris, Blackberry, Symantec, McAfee, Dell, HP, and IBM related to technology solutions for a wide array of needs;

  Developed and executed strategic operational plans to increase long term viability of the organization.

Assistant Service Manager, Peyton Cramer Ford                                          2001-2002

  Primary responsibilities included customer service related functions specifically related to computer and systems repair, acted as language translator, managed team of technicians, as well as provided operational support. 

Systems & Network Analyst, MediaLink Solutions                                        1997-2003

  Primary responsibilities included the support of 100+ clients as well as the design and implementation of numerous technology systems, wide and local area networks, and utilization of multiple applications such as Cisco Network Management, SQL, and Novell Netware GroupWise.   


Education & Specialized Training


n Masters C Computer Information Systems, Central State University of Business and Technology

n Certifications: Numerous Microsoft Platforms, Cisco CCNA, Citrix CCA

-          MCSE: NT, MCP: Windows MCTS: 2008 MCITP: 2008

n Technology Training:

-          MS Office Suite, Windows Server 2003 Administration, Altiris Client Management Suite, SQL Administration, Cisco Security Agent, Adobe Illustrator, Project Management, HIPPA, SAP, ITIL, Sigma



Michael Mah

xxx-xxx-xxxx /


Information Technology Specialist

Client Service Advocate C Technology Solutions C Troubleshooting and Problem Resolution










            Recent research into COMPANY NAME prompted me to immediately update my resume for your review.   Based on my knowledge of this company, I am very interested in interviewing for an IT Management/Director position.  I am skilled at increasing company revenues through client relevant solutions and procedural efficiency practices.  I have worked as a technical expert in various forms within the software and technology industry so I am accustomed to managing others as well as developing and implementing best practices models to increase efficiency and revenues.  I offer years of formal training as well as progressive advancement within companies due to excelling at responsibilities and making significant contributions to company growth. 

            I am an exceptionally hard worker and consider myself a strong team player.  My enthusiasm comes from working directly with products and streamlining and improving processes as evidenced by my accomplishments and contributions to my past employers.  I am also capable of assimilating into a new environment easily and feel that I could quickly become part of your team.  I enjoy the chance to work directly with various departmental resources in both learning and mentoring fashions. I am selectively seeking a company who is on the cutting edge of the technology sector.

            After your review of my resume, I hope you will agree that this would be a mutually beneficial arrangement.  I plan to call you early next week. At that time, I can answer questions concerning my background and experience and we can discuss the desirability of an introductory meeting.  Please contact me sooner if you wish to talk before then.  I look forward to speaking with you.


Michael Mah





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