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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

tel: (xxx-xxx-xxxx



dedicated and award-winning multi-unit retail management professional eager to contribute exceptional talents in staff training and development, operations leadership, and cost control toward supporting a dynamic organization in maximizing productivity and revenue growth.   


areas of expertise


         proficiency in all aspects of multi-store management including loss prevention, team-building, staffing, employee training, customer service, p&l (profit and loss), sales, marketing, and merchandising.

         resourceful and versatile self-starter; sets goals and develops action plans for attainment.

         highly skilled in employee relations; facilitates smooth communication between staff and senior management, and expedites workflow to attain organizational objectives.

         analyzes, creates and executes policies and procedures to eliminate redundancy and minimize expenses.

         outstanding skills in recruiting, interviewing, training, and retention.  fosters workplace diversity.

         adept in coaching, mentoring and managing both leadership teams and associates to display productivity excellence.


professional experience


active ride shop, 2008

corporate training / customer service coordinator   

  • critically analyzed and improved existing customer service procedures to elevate efficiency and profitability.
  • formulated loss prevention store audit process for district managers to use in all stores.
  • leveraged exceptional leadership talents to train, guide and educate regional manager, district managers, store managers, and assistant managers on loss prevention methods, strategies and procedures.


guess, inc., 2006 to 2007

district manager

         proactively strengthened production of newly-created district by consistently achieving monthly sales goals, managing payroll budget, and driving customer service program initiatives.

         trained, coached, motivated and developed team members to capture or exceed sales targets.

         presented with team leader award for displaying excellence in team building and management.


beyond the beach/pacific eyes and t s, 1999 to 2006

regional manager

         promoted from role as district manager based on outstanding sales management performance and tasked with overseeing three districts generating $28m in volume.

         decisively defined company operations standards, customer service values, and merchandising guidelines in collaboration with district managers and corporate partners, to optimize overall performance and productivity.

         hired, trained, developed and supervised quality talent such as district managers and store managers.

         exhibited a sharp eye on cost control in managing and maintaining payroll budgets.

         successfully minimized turnover for store associates at under 10% through proficiency in employee recognition, training, and motivation.

         coordinated and implemented loss prevention strategies to reduce and maintain shrink at less than 1.5%.


earlier experience includes role as store manager for pacific sunwear, inc.

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