Ø  Technical and customer service background with the ability to work independently and manage multiple projects. 

Ø  Possess in-depth knowledge of Novell, Linux, DOS, and Mac OS.

Ø  Experience in all phases of customer service and high end delivery methods.

Ø  Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of operations.

Ø  Competent leader and mentor who is able to create a team environment, including building collaborative relationships, training peers to perform at maximum efficiency, and the capacity to form cross-functional coalitions in order to ensure knowledge is shared across departmental lines.

Ø  Consistently focus on ensuring development of efficiency best-practices. 

Ø  Proven ability to adapt strong safety and technical skills to diverse organization needs.

Ø  Types 45 WPM with accuracy and zero errors.

Ø  Technology savvy and proficient in multiple software applications and hardware systems with specialized knowledge of MS Office Suite, hardware and software configuration and installation as well as web pages design utilizing HTML and Dreamweaver with implementation of CSS.

Ø  Proficient in both English and Russian.

 

Ø  Able to reduce IT costs for organization through in-depth knowledge of efficiency best practices.

Ø  Manages and supports multiple projects.

Ø  Redesigns existing components by analyzing and identifying areas for improvement.

Ø  Tests new components and performs bug fixing.

Ø  Obtains and manages customer requirements.

Ø  Consults clients/colleagues concerning the maintenance and performance of technology systems and asking questions to obtain information, clarify details and implement information.

Ø  Problem-solving to meet the needs of the project

Ø  Possesses strong organizational and analytical skills.

Ø  Highly adaptable in quickly changing technical environments.

 

Sales Representative, Nouveau Riche University                                                      2007-2009

 

  Primary responsibilities included working extensively with all aspects customer service processes including developing and executing loyalty and retention programs as well as proactive problem solving. 

 

Superintendent, Step s Construction Inc.                                                                    2003-2007

 

  Primary responsibilities included leading and managing numerous client services programs as well as direct assistance with project negotiations and loan preparation.

 

Earlier Experience

 

- Floor Supervisor, McDonalds            

Ø  Associates Degree C Applied Science in Computer Technology, Heald College School of Technology

Ø  Certifications C Computer Electronics & Web Design, Clark County Skills Center

 

 

 Eduard Stepanyuk

 

 

 

DATE

NAME HERE OF RECIPIENT

NAME HERE OF COMPANY

 

Dear RECIPEINT NAME:

Recent research into COMPANY NAME prompted me to immediately update my resume for your review.   Based on my knowledge of this company, I am very interested in interviewing for STATE POSITION YOU ARE SEEKING. I offer several years within various industries as a client solutions and customer service professional.  I have also worked as an IT technical advisor in numerous forms, so I understand this subject matter from many different levels.  I am eager to apply my specialized skill set in communications, technology support, and client relations to an organization in need of a professional who can increase market shares, penetrate untapped clientele niches, as well as build strong relationships among peers and customers alike. 

            I am an exceptionally hard worker and my peers consider me a strong team player.  My enthusiasm comes from utilizing my skill set to benefit the organization and streamlining and improving processes as evidenced by my accomplishments and contributions to my past employers.  I am also capable of assimilating into a new environment easily and feel that I could quickly become part of your team.  I enjoy the chance to work directly with various departmental resources in both learning and mentoring fashions. I am selectively seeking a company who is progressive thinking and in need of a professional who can make an immediate and positive impact on productivity and processes.

            After your review of my resume, I hope you will agree that this would be a mutually beneficial arrangement.  I plan to call you early next week. At that time, I can answer questions concerning my background and experience and we can discuss the desirability of an introductory meeting.  Please contact me sooner if you wish to talk before then.  I look forward to speaking with you.

Sincerely,

Eduard Stepanyuk