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yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
objective
results-driven professional with expertise in health insurance industry seeking challenging management role.
career profile
ø long term experience in policy writing, staff supervision, corporate training, counseling and claims processing.
ø holder of california real estate license.
ø results-oriented with emphasis on obtaining full utilization of resources to achieve organizational goals and objectives.
ø strong leadership abilities in directing operations in a challenging environment.
professional experience
blue cross of california 1980 - 2006
claims production area supervisor
responsible for recruiting and managing 15-35 staff members.
performed inventory, management, staffing, turnaround time, accuracy and budgeting reports.
oversaw assigned projects, and implementation teams for new group business.
drafted performance evaluations, promotion letters, education and technical/training manuals.
initiated multiple management memos.
met with clients and implemented system enhancements.
staff supervisor
managed eight outside affiliates in california regarding claims, customer service and inventory.
oversaw corporate policy writing and implementation and provider education.
opened claims production office in reno, nevada.
claims examiner
oversaw all medical and dental claims production and quality.
customer service phone representative
responsible for client inquiries into benefits, processed claims and membership.
facilitated management bonuses, business retention awards and timeliness/quality awards.
education
century 21 real estate school, calabasas, ca
certificates in microsoft office, excel, customer service, living the values for associates, 1988
various management seminars and moral program for 2,000 associates
california university at northridge, northridge, ca
bachelor s degree, psychology 1980
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