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yyyyyy x. yyyyyy

psc 0000 xxxxxx xxxx , xxxx , xxxxx 00000

06 196692640


career objective

solutions-focused retail manager eager to contribute sharp business acumen, strategic planning, and team-building skills toward optimizing financial and operational performance


ø  numerous years of progressive retail management and team leadership experience, with expertise in inventory control, ordering, tracking and receiving, warehousing, and merchandising

ø  strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs

ø  contribute strong leadership skills toward effectively training top-performing support teams to maximize use of resources and boost operational efficiency

ø  facilitate a client-focused, service-oriented environment vital to maximizing customer satisfaction and retention; demonstrated ability to identify and address customer-specific needs

ø  successfully drive loss prevention initiatives and oversee inventory control

ø  dynamic communication, presentation, negotiation, and relationship management skills

ø  consistently achieve budget and date targets while maintaining high quality standards

ø  sharp technical proficiencies including ms word, excel, powerpoint, and adobe products


~ key achievements, awards, & commendations ~

  • achieved cost savings of $30-40k per year by controlling customer returns and defective merchandise from vendors
  • successfully cut annual aafes damaged and defective allowance by 50% to $50k
  • awarded aafes five year certificate for excellent service
  • as battery gysgt, oversaw more than 350 troops and entrusted with over $300k in equipment
  • granted numerous military awards including navy and marine corps achievement award, navy and marine corps commendation, marine corps good conduct award, national defense service award, meritorious unit commendation, and meritorious mast
  • recently completed voluntary 2½ year deployment in iraq

professional experience

army and air force exchange service (aafes)                                                                                        2003 c present

retail assistant store manager (2010)

retail store manager (2008 c 2009)

warehouse manager (2008)

sales technician (2008)

damaged & defective merchandise associate (2004 c 2008)

warehouse staff (2003)

  • in recognition of outstanding performance, promoted within aafes and entrusted with a wide range of duties, including retail and warehouse operations management roles
  • drive human resources functions including interviewing, hiring, training, and evaluating employees; prepare performance evaluations to identify areas for improvement and recognize excellent service
  • schedule staff in line with business needs and employee availability
  • actively monitor inventory and place new orders in line with actual sales results; work closely with vendors, shipping agents, and receiving/warehouse staff to ensure appropriate supply levels
  • diligently inspect incoming shipments for accuracy and quality, and manage customer returns


~ military background ~

us marine corps                                                                                                                                         1981 c 2001

marine battery gunnery sergeant (1998 c 2001)

marine non-commissioned officers academy (1995 c 1998)

chief instructor, marine security school (1994 c 1995)

marine platoon sergeant (1991 c 1993)

marine corps drill instructor (1989 c 1991)

job title (1986 c 1989)

marine embassy duty (1985 c 1986)

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