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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000



accomplished technical sales manager with more than 13 years experience in project management, team leadership, technical support, and system administration. successfully owned and operated business consulting and technical support companies for 7 years, advising companies on sales methodologies, technical tool development, marketing, and system setup.

career achievements


     increased the efficiencies of everyday communication while decreasing redundant communications by developing a new company position, queue manager.

     maximized reporting of trend issues and information dissemination by creating od shift reporting.

     successfully increased the number of audits done nightly by relocating qa reporting and allowing audits and grading to be centrally located.

professional experience


supportsoft, inc., redwood, ca                                                                              08/2008-present

call center supervisor

     lead customer support teams by fostering a positive work environment to meet organizational goals.

     conceptualize, develop, and launch the sdcworkcenter informational portal and to align supervisor communication as well as still development of the csg share point of the same name.

     developed a new company position of queue manager to provide a clear and concise point of contact of se s and supervisory staff.

     successfully moved quality assurance reporting during the proxy sdcworkcenter portal, allowing grading and auditing to be centrally data aware and resulting in decreased audit times.

     conduct market research and propose the open fire instant messaging server to replace a non-company controllable internal asset to lead to a more secure, integrated method of daily communication.


starrhealth, fulton, ny                                                                                           09/2006-08/2008

business coach/sales training coordinator

     owned and operated a business consulting entity and led 30 home-based business (hbb) owners in multiple u.s. regions in areas of sales training and team building.

     assisted and trained hbb owners with creating sales presentations for one-on-one group, and cold call purposes.

     created and presented nationwide seminars entitled mastering you business momentum , a 12-hour live presentation designed to help entrepreneurs vitalize their underperforming business units to profitable levels.


isafe technologies, solvay, ny                                                                              11/2004-09/2006

network operations manager/systems administrator

     developed administrative software for crm on a cross server platform with a sql database of use rights for consumer networking privileges.

     provided isp dial-up technical support, troubleshooting services, and assisted with installation, configuration, and organization of mac os based servers.

     updated and maintained servers for the offices of national public assistance (npa) and oncenter in syracuse by developing a microsoft exchange replacement called socket for 60+ workstations in oncenter and building a custom hardware firewall/router for oncenter.

     served as point of contact for geeks on time , a networking and computer service company as well as fcti, an atm provider.


yyyyyy x. yyyyyy                                                       page two


sonicnet inc., oswego, ny                                                                         04/2000-11/2003

owner/president/systems administrator

     successfully acquired sonicnet isp and merged services with oswego technical solutions to form sonicnet, inc, converting business and residential consumers of both companies including billing, technical support, and pos systems.

     converted backend hosting system from ms server to a linux based solution, including ms front page extensions, without customer downtime.

     oversaw all business units of operations such as p&l responsibility and in-house accounting, business development, staffing, it, and consumer technical support.

     provided system administration for both unix and ms server networks and networking equipment through setup, demarcation, and maintenance to internet backbone for isp dial-up customers.


oswego technical solutions, oswego, ny                                                   04/1998-11/2000

owner/president/systems administrator

     founded the company by building and maintaining linux based servers for web hosting and dial-up networking access.

     spearheaded all business operations such as business development, system administration, staffing and training, consumer acquisition, and support.


bridge microsystems, oswego, ny                                                             04/1996-11/1998

sales manager/technician/technical support representative

     completed an apprenticeship to acquire skills in hardware/software and networking fundamentals.

     managed 1300 business accounts, provided 2nd tier technical support, and used rodopi internet service provider software for crm.

     created marketing/advertising campaigns to generate additional sales on current customer accounts.

     promoted into staffing and training positions.

technical skills


     windows 95-nt kernel server and consumer operating systems


     mac os-x

     microsoft office, visual studio 6

     macromedia dreamweaver and flash

     adobe photoshop, pagemaker and illustrator

     mysql, sql lite, postgresql, db2, oracle and msql

     ipv4/ipv6 tcp-ip architecture

     voip maintenance and installation

     vpn setup and maintenance

     adsl/t1/optical and cable architecture

     router/switch network configuration

     802.11x security and flexibility

     crm platforms include rodopi, vtiger crm, cwispy, nx nomachine

     fully versed in programming and scripting languages including php, perl and cgi, html (dhtml and xml) css, java programming and javascripting capabilities, ruby.

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