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yyyyyy x. yyyyyy
xxx-xxx-xxxx • abc@xyz.com
profile of qualifications
results-focused training / development professional specializing in program development, process improvement, team building, instructional management, and client / vendor relations eager to contribute 9+ years of cross-functional experience toward supporting a progressive employer in maximizing success. top-performer who excels at creating and implementing best practice methodologies and continuous improvement programs to achieve cost-effective alignment with corporate training objectives. excellent communicator who can train and mentor business teams to meet and / or exceed key goals. ambitious self-starter who demonstrates superior attention-to-detail and sharp analytical skills. currently pursuing project management professional (pmp) certification from the project management institute.
key areas of expertise
training / development team building course / program development application systems
business consultations curriculum development workflow prioritization regulatory compliance
process improvement employee orientations policy / procedure development it support
professional synopsis
manager training & development
hd supply, san diego, ca 2007 c present
key accomplishments
ø spearheaded corporate-wide sap training / development and logistical roll-out plans that provided department instruction for all locations on a new, complex software system to include completing efforts on time and under budget.
ø successfully managed simultaneous development and deployment of 28 different courses in less than 6 months.
ø increased cross-departmental collaboration and training / development efficiency by establishing standardized training / development, sustainment, and communications processes throughout the company.
ø determined training roi by initiating levels 3 and 4 assessment methodologies.
ø improved effectiveness and delivery methods of salesforce.com training by developing custom wbt courses for sales teams.
apply dynamic leadership talents toward coordinating training / development across all corporate u.s. and canadian departments and locations to include directing comprehensive curriculum development, distribution, and management of training courses.
interface with stakeholders, executives, and subject matter experts to identify key learning objectives, determine critical knowledge gaps, establish results-focused performance measures, develop cost-effective department budgets, and manage skilled training staff.
author and coordinate rfps, sows, and deliverables with external training vendors to include approving all internal trainer certifications, train-the-trainer programs, focus groups, and final course curriculums.
application system consultant
procede software, san diego, ca 2004 c 2007
key accomplishments
ø optimized distance learning by developing strategies combining instructor-led, web-based training, and blended learning approaches.
ø directed the configuration, customization, and installation of geomaestro learning management systems for clientele.
strategically steered software implementations and process improvement projects for clients to include development and delivery of all phases of training, database conversion, accounting / financial customization, and post go-live support.
contributed strong communication proficiencies toward working with business management and executive teams to design, develop, train, and recommend customized business solutions and training strategies that met and / or exceeded client objectives.
software consultant / trainer
the higher gear group, inc., hoffman estates, il 2003 c 2004
key accomplishments
ø enhanced efficiency and productivity of dealerships and departments by establishing and / or reorganizing client processes.
ø customized all training materials, assessments, and coursework in alignment with dealership processes and preferences.
expertly developed, initiated, and managed roll out of new service features to track dealership best practices to include facilitating process mapping, internet department functionality, bdc operatives, and follow up visit guidelines.
demonstrated solid interpersonal relations abilities toward providing follow up visits to existing clientele and conducting business consulting and sales training of managers, sales staff, finance, service, and administrative support staff.
installed and troubleshot software / hardware by customizing suites to support client preferences and desired features, along with providing recommendations for feature upgrades / improvements based on input data and customized reports.
yyyyyy x. yyyyyy
xxx-xxx-xxxx • abc@xyz.com
professional synopsis (continued) page two
training manager
computer parts unlimited, inc., simi valley, ca 2001 c 2003
key accomplishments
ø designed an iso 9001:2000 certified training program for all employees to include developing train-the-trainer sessions, quality objectives, and performance metrics, as well as programming, developing, and maintaining an extensive corporate training website.
led all training efforts and stakeholder collaborations in the design of measurable performance improvement and learning solutions to include directing corporate training classes, new employee orientations, program updates, and performance metrics management.
organized performance metrics collection and managed training materials and recordkeeping to ensure confidentiality and accuracy.
designed critical strategies for sap implementation to include resource allocation, learning / performance objectives, and logistics.
played a vital role in providing training and end-user technical support / upgrades by effectively learning all proprietary software programs, along with achieving designation as a super user for a sap r / 3 software program.
freelance training consultant / writer
lockheed federal credit union, burbank, ca 2001
key accomplishments
ø liaised among web designers to create the organization s 1st online computer-based training which utilized a combination of webex, intranet, and multimedia applications to improve corporate training efficiency.
met and / or exceeded training objectives by designing and implementing new accounts, customer service, time management, online, and software programs as a contracted consultant to include authoring and editing key policies / procedures as required.
optimized instructional efforts by presenting new employee orientations, new accounts training, front-line customer service classes, microsoft software training, time management seminars, and proprietary banking software training.
training specialist
korn ferry / futurestep.com, sherman oaks, ca 2000 c 2001
key accomplishments
ø collaborated with professionals to design / implement a secured online training web site accessible worldwide via the internet.
conducted new employee orientations, as well as software, customer service, internet assessment, and time management training.
designed a qpid (proprietary software) training program in coordination with software programmers to include delivering instruction to recruiters, account representatives, and clients and traveling to satellite offices to present training and conduct performance assessments.
education and professional development
b.a., english, university of california, los angeles a.a., english, oxnard college
project management professional (pmp) certification (in progress) project management institute
technical summary and specialized knowledge
technical summary
sap • learn.com • rwd infopak • / uperform • knowa • microsoft office suite /publisher /frontpage / project / visio • macromedia flash
adobe captivate / connect / cs4 / premier elements / pagemaker / photoshop / illustrator / dreamweaver / authorware / robohelp / visual communicator • phantom fireworks • netobjects fusion • articulate engage / presenter • pinnacle studio 8 • swish • apple final cut pro
vmware team fusion • citrix • q-pulse • salesforce.com • sumtotal / click2learn / geolearning lms • sql server • webex • netmeeting
astd training compliance suite • gameshow pro • crystal reports • html • javascript
specialized knowledge
stand-up training / facilitation • adult learning theory • learning management systems implementation • elearning / distance learning
project management principles & methodologies / sdlc • instruction design / development • event planning / management
iso 9000:2000 quality standards • disc certification • corporate learning / sustainment strategy
professional affiliations
american society of training & development (astd) • project management institute • elearning guild • toastmasters international
national notary association (nna) • ucla alumni network • pi kappa phi fraternity alumni
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