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yyyyyy x. yyyyyy                                                            0000 xxxxxx xxxx , xxxx , xxxxx 00000




business professional eager to contribute dynamic account management, sales support, customer service, relationship building and communications skills in a challenging assignment.


career profile

ø  over 14 years of successful experience.

ø  expertise in all facets of account management.

ø  knowledgeable in delivery of exceptional customer service.

ø  skilled in sales support operations.

ø  adept in establishing and maintaining positive business relationships.

ø  highly capable administrator.

ø  well-organized multi-tasker with strong detail orientation.

ø  originate and manage highly successful marketing initiatives/events.

ø  knowledgeable in business unit operations.

ø  contributor in critical process improvement.

ø  proven accomplishments in coordination, strategic planning and project management.

ø  notable coordinator and facilitator.

ø  highly motivated self-starter.

ø  flexible and adaptable to rapidly changing circumstances.

ø  proficient in advanced business software including ms word, excel, outlook, powerpoint and windows.

ø  award winner for outstanding performance.


professional experience

ttm technologies, redmond, wa                                                                                            2008 c present

customer service representative

         recruited to ensure customer orders achieve industry/government contract requirements.

         facilitate accurate and on-time processing.

         tasked to manage 20 customer accounts covering contract manufactures and oem s.

         perform order entry with near zero customer returns from order entry errors.

         reschedule/modify orders to meet customer needs/requests.

         aid production control and master scheduler to achieve on-time delivery.

         monitor and control open order status covering customer notification of early shipment, tracking details and delivery delays.

         administer quality, scheduling issues and recovery plans.

         tasked as liaison between customers, engineering, accounting, production control and management to resolve technical, invoicing and delivery issues

         provide clientele with quotes, engineering design deviation requests, material pre-orders and order holds

         deliver excellent follow-through on critical pending issues and customer concerns.


ahc in-home care, post falls, id                                                                                                 2007 c 2008

administrative assistant

         retained to carry out front desk reception duties including telephone, greeting prospective clients and managing mail distribution.

         managed recruitment documentation.

         scheduled background checks and fingerprinting appointments.

         wrote correspondence and other documentation for senior management.

         record of efficiently resolving complaints from caregivers and clients.



- continued -

yyyyyy x. yyyyyy

page two




standard register, seattle, wa                                                                                                     1995 c 2007

client care administrator/sales support

         tasked to provide qa support for sales representatives.

         delivered exceptional customer service.

         monitored incoming telephone calls and in-person customers.

         successfully resolved customer issues, queries and complaints.

         effectively processed customer orders.

         coordinated with internal staff/external vendors to meet customer requirements.

         developed excel spreadsheet order logs to track/monitor orders. 

         originated customer pricing quotes.

         authored correspondence, reports and documentation.

         responsible for records management covering currency/accuracy of customer database.

         recipient of above and beyond award and sales kickoff award for outstanding performance.






bellevue community college, bellevue, wa

business studies, 3.4 gpa



trend business college

touch typing, 10-key, business correspondence, professional telephone etiquette



victory! continuous improvement for salespeople




yyyyyy x. yyyyyy                                                            0000 xxxxxx xxxx , xxxx , xxxxx 00000






cover letter text






hiring agent name


company name


city, state   zip code


dear                   :


i am currently seeking a challenging career opportunity in an account management/sales support capacity and am submitting my resume for your review.  in advance, i thank you for your time and consideration.


as demonstrated in the accompanying resume, my professional qualifications include 14 years of successful business background. to complement this, i possess demonstrated expertise in account management, sales support, customer service and administration, as well as strong analytical, problem-solving and managerial capabilities.  as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. 


i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.









yyyyyy x. yyyyyy











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