yyyyyy x. yyyyyy
700 east 156 street, #0000 xxxxxx xxxx , xxxx , xxxxx 00000
(xxx-xxx-xxxx • ( xxx-xxx-xxxx • firstname.lastname@example.org
profile of qualifications
enthusiastic hospitality professional eager to offer over 11 years of progressive leadership experience in executive service coordinator, reservations confirmation, and purchasing roles, along with strong administrative support, sales, and client relations talents, toward optimizing an employer s success. top-performer with the ability to make decisions which reflect positively on business productivity, corporate well-being, and customer satisfaction. excellent communicator who can handle multiple assignments within deadline-driven environments. ambitious self-starter who demonstrates superior attention-to-detail and sharp analytical and problem-solving skills.
key areas of expertise
hospitality coordination reservations management account management corporate clientele
sales support business relations billing processes / procedures materials purchasing
applied broad scope of industry talents toward processing reservations for top account clients with corporate contractual rates across 10 company hotels to include handling transient callers, 3rd party vendors, extended stays, foreign individual travel, and barter / trade agreements.
maximized organizational efficiency by maintaining, prioritizing, and tracking special requests via spreadsheets and key documentation for over 12 top account companies pertaining to client reservations and billing matters.
supported top-performing sales personnel when visiting clients and facilitating conference calls regarding targeted brand marketing, as well as presenting detailed weekly spreadsheets and documents calculating status for department review.
liaised with accounts department staff to provide superior customer service for past reservation issues to include promptly responding to client concerns (i.e. billing, no-show charges, general complaints) and resolving diverse business challenges.
utilized strong analytical skills to track room usage in coordination with dollar amount spent toward contracts.
strategically steered travel processes by confirming over 200,000 comprehensive reservations per year within set deadlines by networking among sales representatives, group coordinators, and reservations managers at wide-ranging hotel facilities.
demonstrated solid administrative support abilities to maintain spreadsheets and documents calculating status of confirmation processes for various events, along with updating contract information for hotel reservations department as required.
determined hotel overage and unconfirmed reservations with the assistance of room inventory department personnel.
optimized auditing efforts by comparing show management lists of over 30,000 registrants to hotel s guest list to verify direct bookings and determine amount owed to travel planners.
played a vital role in supporting overall operations by performing in call center supervisor and receptionist roles as necessary.
achieved advantageous procurement activities by cost-effectively purchasing a variety of expensive metals, precious gemstones, and costume jewelry to include actively corresponding with multiple national vendors to maximize bottom-line results.
ensured accurate maintenance of a / r and a / p file spreadsheets indicating necessary orders / reorders, merchandise tracking, and bills, along with creating and implementing an organized filing system to enhance business efficiency.
operated a fast-paced, high-volume 15-line switchboard for a company employing over 150 staff members, as well as organizing and distributing all mail and packages.
education, professional training / development, and technical proficiencies
hotel revenue management certificate (in progress), cornell university computer science coursework, monroe college
advanced reservation sales training • handling emotions under pressure • business writing • best practice in networking
reservation sales training • professional selling skills • people first levels 1 / 2 / 3
microsoft office suite • synxis online hotel booking engine • epitome software • opera software • commercial legal software (cls) • extranet software solutions • data entry • internet applications • types 65 wpm
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