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yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
objective
information technology specialist eager to contribute technical support, system engineering and user assistance background toward supporting operations of a dynamic organization.
career profile
ø long-term experience in system engineering, networking, technical support, hardware and software deployment and documentation.
ø extensive professional certification and on-the-job training.
ø able to define, develop and execute it operations to boost productivity and efficiency.
ø strong leadership abilities in directing operations in challenging and stressful environments.
ø multiple caterpillar inc. performance awards.
professional certifications
microsoft certified systems administrator (mcsa)
microsoft certified systems engineer (mcse)
professional mcp 2.0 certified
comptia network+ certification
six sigma green belt certification
technology skills
lan, wan, microsoft nt/2000/xp/vista, ms server 2003/2008, peregrine, ms security, dns, dhcp, active directory, pro engineer, autocad, lotus notes, norton, oracle, .net, cisco utilities, sql, access, visual studio, symantec corporate antivirus, ms project, visio, tcp/ip
professional experience
us computer corporation, lafayette, la 2009 - present
deployment consultant
supervise desktop deployment team of six staff setting up new computers and installing software.
deliver exceptional troubleshooting and issue resolution services.
provide phone and in-person technical support, as well as complete required documentation.
caterpillar, inc., east peoria, il 1984 - 2009
enterprise administrator (2007-2009)
resolved top-level it configuration problems involving ms operating systems and servers.
provided technical consulting and advice to lan and system administrators world-wide.
coordinated with local administrators as subject matter expert.
reduced number of domains from 54 to 12 in 2008 and produced relevant documentation.
developed technical lan, security and performance standards, procedures and metrics.
evaluated overall lan/wan performance, periodically updated security and installed patches.
tested, installed and supported multiple companywide servers and computers.
analyzed server requirements, implemented design tools and maintained application standards.
trained staff and users on technical, configuration, maintenance and support functions.
yyyyyy x. yyyyyy
page two
senior systems analyst (2001-2007)
developed and maintained desktop architecture for all company facilities worldwide.
project manager for xp user rights migration for 95,000 corporate desktops.
analyzed voice of the customer and voice of business data to define infrastructure.
validated security patches, planned corporate ms vista direction and managed distributed computer laboratory issuing hardware and software certifications.
subject matter expert for windows os and led technical team developing and implementing new imaging processes, ultimately reducing company-used images from 28 to 1.
led team identifying single preferred hardware vendor for entire corporation, reducing costs 45%.
planned and executed windows software update services environment for asian sites.
researched communications to create audit reports and communicated with customers and management.
network administrator (1997-2001)
provided network, security, technical support and installation services to 3,000 business users in u.s. and mexico for servers, workstations and hardware.
enforced licensing agreements, monitored daily activities and developed storage management.
troubleshot software malfunctions, procured technology and established profiles and networks.
maintained servers, performed backups, administered user accounts and corrected user problems.
performed remote software installations, created user account and group policies and procedures.
led team responsible for migration from windows nt to windows 2000/2003.
desktop support analyst (1994-1997)
diagnosed, maintained and repaired hardware and software for four corporate sites.
provided technical assistance and end-user training remotely, over the phone or in person.
configured and tested telecommunications, logged support activities and resolved tickets.
maintained knowledge of current products, company policies and technical solutions.
machinist (1984-1994)
modified engine parts using various shop machinery in conformance with blueprints.
prior background
adjunct professor for midstate college helping assistant dean of instruction in ensuring adherence to accreditation standards and preparing students for certification exams such as comptia a+, network + mcp, mcse and mcsa using microsoft official academic curriculum (moac) materials.
education
clarksdale high school, clarksdale, ms
diploma 1980
community involvement
elks national chairman for disaster relief
elks louisiana state disaster relief chairman
mississippi state drug awareness chairman
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