yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx • abc@xyz.com

 

versatile business professional eager to contribute broad-scope experience in office management and administration toward supporting a dynamic organization in maximizing bottom-line performance.

profile

 

• offer over 7 years of solid and progressive leadership experience, including expertise within office administration managerial support, employee training and customer service capacities.
• demonstrate strong abilities in handling multiple projects simultaneously, meeting tight deadlines and working in a fast-paced professional environment.
• adept at developing and maintaining detailed administrative and procedural processes to reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.
• effectively provide comprehensive support for all staff including personnel training, scheduling, supply purchasing, and effectively managing all essential tasks.
• skilled at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
• apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
• capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.

professional experience

 

office administrator/verification loan officer wyndham vacation ownership                                        2007-2009

• sharp business acumen and experience in assisting with a broad scope of sales operations, including maintaining current knowledge of compliance, legal, and policy changes.
• actively collaborate with management in the creation and development of efficient processes to aid in client troubleshooting operations.
• effectively train sales staff on all sales contract compliance issues and collaborate in financial training functions, from payroll issues, nsf down payments and delinquent account issues to "deal saving" troubleshooting and steps to ensure successful sales.
• consistently ensure delivery of quality customer service and issues resolution vital to sustaining and growing accounts.

 

office administrator wyndham vacation ownership                                                                               2005-2007

• effectively hired, trained and directed administrative staff and actively collaborated in human resource operation functions such as scheduling, evaluating performance and providing guidance/mentoring.
• managed broad scope of administrative activities including purchasing of office supplies, collateral/employment materials and legal documents as well as ensuring compliance with legal and policy standards.
• successfully assisted staff in steered sales operations to generate high volume growth and revenue.

 

assistant office administrator wyndham vacation ownership                                                    2004-2005

• actively supported over 45 office administration, management and sales personnel in all administrative support functions, from handling high-volume phone lines, contract preparation/proofing, editing, and troubleshooting.
• managed a wide range of accounting/finance operations, including deposits, processing credit card payments, handling bonuses for sales reps, and reporting gross sales.

 

contract processor wyndham vacation ownership                                                                                 2002-2004

• actively facilitated productive client relationships to achieve high customer satisfaction levels and boost bottom-line profitability.
• responsible for handling all contract processing functions, including proofing, signature verification, dates, payments, material compliance and addendums.

awards

 

outstanding contribution, 2002

garcia award, 2004-2005

outstanding contribution, 2006

two wynsetter awards outstanding achievement, 2006

wynsetter outstanding achievement, 2008

yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx • abc@xyz.com

 

 

 

 

 

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity in a (specific job title) capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include extensive experience in managerial support, office administration, personnel development, and customer service. an examination of my credentials will confirm that i am a skilled professional who thrives in a challenging work environment. i am driven, independently motivated, and results-oriented. i enjoy a challenge and work hard to achieve success. it is my practice to operate within a strict conduct of professionalism and integrity with my clientele. to complement this background, i offer dynamic communication, presentation, negotiation, and relationship management skills.

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

 

 

yyyyyy x. yyyyyy