career objective                                                        

 

seasoned, results-driven management executive eager to contribute sharp business acumen, strategic planning, and internal team-building skills toward supporting the employer in optimizing financial and operational performance.

 

profile                                                                         

 

  proficiency in strategy development, sales and marketing, service and operations leadership, risk management, and financial analysis.

  highly persuasive with an exceptional blend of talents in relationship building and contract negotiations.

  expertly create and enforce aggressive resource planning programs including utilization, organizational management, process improvements, employee development, accountability measures and internal systems and controls.

  proven ability to increase market share and financial performance in highly competitive industries.

  dynamic organization, prioritization and time management skills; consistently achieve critical deadlines while maintaining high quality standards.

  reputation for vision, financial savvy, integrity, prudence, and veracity.

professional experience                                            

 

conseco insurance companies; conseco insurance group, 2002 to 2008

director, policyholder services and field advocate         (2008)

• applied dynamic talents in personnel, process and technology leadership to direct, develop, supervise and evaluate efforts of 60 geographically dispersed service and operations personnel.
• conducted frequent trend analyses to continuously improve overall service levels for transaction processing and call center functions. 
• proactively steer seamless business operations among 5,000 agents and 4.5 million policyholders via outstanding problem solving abilities, superior planning expertise, and exemplary organizational skills.
• captured hundreds of thousands of dollars in cost savings, elevated customer satisfaction, and streamlined inventory processing by 15% through innovative process improvements.
• reduced ftes (full time employees) by 25% and increased service level attainment by overhauling call center deliverables and redefining employee focus.

 

director, business retention and development            (2002 to 2008)

• innovatively defined, launched and steered sales and marketing programs to steadily grow revenues and profitability from policyholders and customers; generated $400 million in sales.
• led creation of marketing materials, developed business development strategies, and performed market analysis vital to anticipating industry trends and enhancing company awareness.
• achieved established business goals and targets by resourcefully implementing multi-product and channel initiatives.
• further improved fiscal performance by selling business retention and development services to external customer.
• exhibited strong communication skills in presenting program results to executive management.

 

continued

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professional experience continued

 

manager, internal audit c conseco insurance group        (2001 to 2002)

         demonstrated well-honed multi-tasking skills to orchestrate and manage several financial and operational audit projects concurrently. 

         prepared and presented control environment findings, best practice recommendations, and organization risk assessments to executive management. 

         played a pivotal role in developing, mentoring and evaluating audit staff, fine-tuning audit processes, and optimizing deliverables.

         exhibited advanced critical thinking skills in formulating comprehensive business risk assessment and audit methodology.

         successfully improved quality of report findings and recommendations and increased number of audits completed by 25% with no additional fte.

 

ernst and young, llp, 1998 to 2001

manager, business process consulting group

• relied upon for exceptional business acumen to plan, conduct and manage complex business process reviews for mid-size and fortune 500 clients in financial services, manufacturing, wholesale, and retail industries both domestically and internationally. 
• employed consultative approach to identify client needs and facilitate sales for additional services, significantly expanding revenues.
• accurately compiled stakeholders assessment of operational and financial control performance.

 

education                                                                    

 

bachelor of science degree in accounting c indiana university, bloomington, indiana

 

professional development                                        

 

indiana resident life and health insurance producer license

 

loma c fellow of life management institute coursework (in progress)

 

sarbanes-oxley consulting

 

additional leadership roles                                     

 

chair, 2006 united way conseco insurance group corporate campaign

  championed efforts to earn recognition as 2006 hamilton county campaign of the year for raising $150,000, a 100% increase from previous year.

  served on hamilton county uw campaign advisory committee. 

  generated $200,000 and $300,000 in 2007 and 2008 campaigns respectively by spearheading high-impact best practice organizational and marketing programs.

 

chair, conseco helping hands

  oversaw fundraising and financial award activities for corporate 503 b organization. 

  raised and distributed $100,000+ to 50 associates and their families in times of financial crisis.