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yyyyyy x. yyyyyy

7 alderbrook drive, quispamsis, nb e2e 6b5

phone: (xxx-xxx-xxxx



accomplished it management professional eager to contribute exceptional operations leadership, project management, and supervisory talents toward supporting a dynamic company in optimizing performance.

key qualifications


        demonstrates proficiency in full life cycle project management; successfully championed initiatives that include systems management server, firewall, and vpn implementations.

        meticulous problem solver with a proven track record of executing innovative and strategic solutions to meet specific business goals and needs.

        diligently aligns information technology operations with business activities and objectives to achieve immediate and measurable results.

        employs a hands-on management style complemented by sound decision-making abilities, analytical thinking expertise, and excellent communication and presentation skills.

        exemplary blend of planning, budgeting, consultative, organizational, prioritization, critical thinking, and employee relations skills.

        adept at developing policies and procedures, sourcing and evaluating vendors, and negotiating contracts.

professional experience


genesys telecommunications, saint john, nb, 2007 to present

manager of expert operations

        exercise strong supervisory skills to manage, motivate and direct tier 2 support engineers and technical analysts.

        plan, analyze, define and document processes and procedures, deliver pre-sales support, and consistently ensure clients receive first-rate technical support and service.


mariner partners, saint john, nb, 2006 to 2007

it manager

        championed design, development, implementation and administration of complete network infrastructure.

        established, implemented and enforced all corporate it policies.

        trained, mentored, directed and motivated technical support team.


cgi information systems, fredericton, nb, 2001 to 2006

senior consultant

        demonstrated superior versatility as network, security, and systems administrator for atlantic canada region.



yyyyyy x. yyyyyy ~ page 2 of 2


professional experience continued


        proficiently provided level iii support to user base of 150 and frequently served as acting it director. 

        as member of business engineering team, proactively analyzed tier 1 infrastructure of potential outsourcing clients and devised transition plan to cgi data centre.


irving oil refinery, saint john, nb, 1995 to 2000

network administrator       (1998 to 2000)

  • maintained and administered network serving 800 end users; exhibited outstanding talents in network performance optimization, it security, and technical support.
  • promoted from role as  engineering technologist   (1995 to 1998).

technical expertise


microsoft windows (9x, xp, nt-2003), solaris 8-10, linux and mac, microsoft office suite, microsoft visio, microsoft project, cisco ios, check point firewall 4.1-ngai, observer, nessus, ethereal



ø  mcse (nt4.0)

ø  mcp+i, mcp (xp)

ø  cet (certified engineering technologist)

ø  network +

ø  security +

education & professional development


cet, electronics engineering c data systems, new brunswick community college saint john


b.a. degree, political science and industrial relations, university of new brunswick


professional training:


ø  manager tools training

ø  advanced sharepoint design

ø  ats c check point ng iii advanced; check point firewall 4.1 levels i and ii

ø  cisco ios c skillsoft

ø  systems management server 2003 planning and deployment c polar bear training

ø  html programming c  new brunswick community college - saint john








yyyyyy x. yyyyyy

7 alderbrook drive, quispamsis, nb e2e 6b5

phone: (xxx-xxx-xxxx












hiring agent name


company name


city/state/zip code




i am currently seeking a challenging career opportunity in an it management capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.


as indicated in the accompanying resume, i bring to you significant experience in it operations leadership and project management. to complement these qualifications, i offer a strong blend of expertise in budget development and administration, vendor sourcing and selection, staff leadership, network management, and process design and optimization.


as a proactive contributor to your organization, you will find me to be a diligent professional and stellar leader committed to supporting you in achieving your objectives through an impressive work ethic and dedication to customer/client satisfaction. i am confident that i could be a valuable asset to your company, and look forward to interviewing with you in the near future.






yyyyyy x. yyyyyy

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