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Yyyyyy x. yyyyyy             0000 xxxxxx xxxx , xxxx , xxxxx 00000



Career Objective                                                                                            

Results-driven professional eager to contribute dynamic client servicing, sales and business development talents toward actively supporting a progressive organization in optimizing operational and revenue performance as a key staff member.



Ø  Offer solid experience in customer service and sales, with comprehensive account management and employee training background.

Ø  Effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.

Ø  Proactively train, develop and direct motivated teams and create a collaborative environment conducive to achieving high levels of employee retention and job satisfaction.

Ø  Proven value and dedication as a team member, as demonstrated by longevity and progression throughout career.

Ø  Dynamic communication, presentation, relationship building and problem-solving abilities.

Ø  Excel at interacting with broad populations including senior management, sales and customer service staff as well as clients and external contractors.


Key Achievements                                                                                            

Ø  Four-time winner of company s 4 I s award, for demonstrating involvement, innovation, integrity and initiative. 

Ø  Boosted inside sales by 250% in the first year as a Telesales Representative.

Ø  For outstanding customer allegiance, won the Customer Allegiance Stars award.

Ø  Innovatively developed and launched a tracking program for customer service errors, used by senior management to improve service to customers.


Professional Experience                                                                               

Thermo Fisher Scientific                                                                                                            1991-Present

Territory Account Manager (2007-Present)

  Promoted to contribute strong interpersonal relation skills in maintaining customer database, with full accountability for keeping detailed sales records including forecasting monthly sales against quota.

  Steer equipment installation, demonstration and training of customers throughout Alabama, Mississippi and Florida.

Telesales Representative (2004-2007)

  Successfully contributed to business development by using proactive telephone prospecting techniques to strengthen relationships and boost sales.

  Processed orders and bid packages including obtaining pricing and requesting quotations, demonstrating exceptional organizational and multitasking abilities in achieving operational goals and timelines.

  Relied upon to assist customers if a territory is without an active sales representative or in sales representatives absence.

Customer Service Representative/Trainer (1991-2004)

  Recruited to design, develop and implement a telephone etiquette training course; exhibited solid leadership qualities in training, mentoring and motivating new customer service representatives.

  Proficiently developed and executed sales and customer service strategies supporting enterprise-wide operations in a call center environment.

  Applied dynamic communication skills toward responding to customer inquiries, processing orders, troubleshooting problems and delivering product education.

  Proactively provide sales support to 5 area sales representatives.

  Conducted comprehensive review and analysis in order to write and maintain all customer service work instructions to comply with ISO requirements; documents are still in use today.


Education & Professional Training                                                            

Associate s Degree in Business - Duff s Business Institute (Pittsburgh, PA).

Dale Carnegie Sales Training Course (Pittsburgh, PA), 2006-2007.


Technical Skills                                                                                              

Microsoft Excel, Word & PowerPoint; Sales Force.Com; ACT database. 

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