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career objective
results-driven technical support specialist eager to contribute superior skills and knowledge toward supporting a progressive organization in maximizing financial and operational performance
profile
ø offer solid experience providing customer support in a technology-driven environment, with strong knowledge of data management strategies
ø efficiently assess and respond to client-specific needs; create, execute, troubleshoot, and document complex solutions and processes
ø consistently achieve critical deadlines while maintaining high quality standards
ø dynamic organization, prioritization, and time management skills
ø proactive team player equally effective in independent and collaborative environments
ø sharp technical proficiencies including windows operating systems, ms office, hvac systems, and scanning electron microscopes
professional experience
pacific aire, inc., ventura, ca 4/07 c present
professional hvac service technician
booksmart tutors, llc, ventura county, ca 1/07 c 6/08
in-home tutor
ventura college learning resource center, ventura, ca 9/06 c 6/07
provisional classified tutor
university of california santa barbara, santa barbara, ca
mentor, expanding pathways to science engineering and mathematics summer 2006
intern, expanding pathways to science engineering and mathematics summer 2004
oxnard high school, oxnard, ca 9/03 c 3/04
teaching assistant
the tutoring center, oxnard, ca 12/02 c 12/03
head instructor / supervisor
~ key achievements ~
- graduated first in class at ultimate technician academy in little rock, ar
- in recognition of exceptional performance, awarded fastest promotion to service technician in pacific aire history
- provided individual academic support for students with varied learning abilities; successfully explained complicated material in understandable terms
- coordinated key graduate-level research project, fabricated and tested nanowires, and developed powerpoint presentation on epsem program for uc santa barbara
- established tutoring center office procedures, workflow schedules, and instructional plans
education
california state university channel islands, camarillo, ca 2007
bachelor of science in biology, gpa 3.6
ventura community college, ventura, ca 2005
associate s degree in chemical engineering, gpa 3.9
~ certifications ~
certified hvac technician ~ certified pharmacy technician (cpht)
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