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yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000



results-driven individual eager to contribute broad scope of experience in airline operations, sales, retail, customer service, inventory management and communications in a challenging assignment.


career profile

ø  over 15 years of experience in airline operations, retail and customer service.

ø  extensive business development, sales, consultation and technical background.

ø  proven project manager, coordinator, team leader and developer.

ø  drive achievement of ambitious revenue objectives in highly-competitive market places.

ø  establish and facilitate positive client relationships.

ø  skilled in effective merchandising, inventory control and procurement.

ø  proven accomplishments in building market share and recognition.

ø  notable facilitator and communicator.

ø  well-organized multi-tasker with strong detail orientation.

ø  college-level management and marketing studies with certificate of recognition.

ø  certified ground security coordinator.



professional experience

spirit airlines, ft. lauderdale, fl                                                                                                 2007 - present

customer service supervisor (2009-present)

       manage and supervise airport operations including ticket agents and gates.


customer service agent (2007-present)

       check passengers in and out, book reservations into system, assign seats and issue boarding passes.

       trace baggage, assist passengers with paperwork and perform services as ground security coordinator.


goldensun tan, hollywood, fl                                                                                                        2006 - 2007

tanning technician

       provided customer service, skin care and tanning advice.


aircraft service group international, ft. lauderdale, fl                                                                     2005 - 2006


       maintained fuel quantity aboard md80, 737, 757 and 767 aircraft.


the village pharmacy, pembroke pines, fl                                                                                                2005

pharmacy technician

       provided customer service, performed financial transactions and filled prescriptions.


services integrated, inc., ft. lauderdale, fl                                                                                               2006

aircraft service

       loaded and unloaded baggage, signaled aircraft and wing walker.





yyyyyy x. yyyyyy

page two




polo ralph lauren, sunrise, fl                                                                                                        2004 - 2005

sales associate

       provided customer service, greeted customers and worked sales floor.


american guard services, inc., hollywood, fl                                                                                  2004 - 2005

security guard

       secured designated areas from unwanted incidents.


wawa company, new castle, de                                                                                                     2001 - 2004

food service associate

       managed operations in lieu of supervisor, performed cashier and customer service tasks.

       answered phones, stocked supplies and assisted customers.


aramark, boston, ma                                                                                                                                2001

park attendant

       kept fenway park clean and organized after baseball games.


filene s, boston, ma                                                                                                                                 2000


       managed inventory, distributed stock to sales floor and tracked clothing quantities.


international boutique salon, new york, ny                                                                                     1999 c 2000

customer service

       provided customer service and interaction, cashiering, sales and inventory oversight.


giselle salon boutique, new york, ny                                                                                             1995 c 1998

customer service

       answered phones, made customer appointments and managed financial transactions.

       served as messenger and safeguarded store.




delaware technical and community college, wilmington campus, wilmington, de

management and marketing studies, 2004


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