yyyyyy x. yyyyyy

(xxx-xxx-xxxx • abc@xyz.com

 

 

solutions-focused customer service specialist eager to offer strong client relations, administrative support, and data / records management talents toward maximizing a company s success within a growth-oriented role.

 

profile of qualifications

 

         top performer who excels at supporting business productivity, company well-being, and client satisfaction.

         integral leader who interfaces with all business representatives through to executive level and diverse clientele.

         ambitious self-starter who offers superior attention-to-detail and sharp analytical abilities toward achieving goals.

         out-of-the-box thinker who plans, prioritizes, and manages duties within fast-paced, high-pressure environments.

         recognized for outstanding performance throughout career with awards, incentives, and executive-level feedback.

 

key areas of expertise

 

customer / client services                                           inventory control / audits                                   sales / new account growth

data / records management                                       reports editing / organization                             order processes / shipments

administrative / operations support                         high-volume incoming inquiries                         team training / development

 

professional synopsis

 

 

         utilized broad scope of industry knowledge toward directing a high-volume commercial and residential real estate appraisal office, including editing, revising, and organizing appraisal reports, and taking property photos as required.

         ensured seamless organizational processes by compiling various documents and flood maps from the local court house, as well as assisting with real estate research as necessary and reorganizing appraisal files for the office.

         cost-effectively purchased, stocked, and monitored office supplies.

 

 

         strategically steered front office operations by upholding superior customer service support for real estate clientele, members of the golf course community, and associates, along with handling general administrative tasks such as managing multiline telephones, distributing mail, and supporting company-sponsored community events.

 

 

 

         contributed strong communication skills toward receiving and assisting with incoming merchant inquiries, including supporting merchants in resolving issues in processing consumer credit cards and / or equipment troubleshooting.

 

 

         drove bottom-line results by professionally representing citibank / traveler s insurance to the public to meet and / or exceed corporate standards in servicing incoming calls, building customer rapport, and soliciting new accounts.

         achieved top sales personnel status, including virtually doubling earnings via diverse incentives, as well as maintaining peak performance by working 10-hour shift within a fast-paced, highly structured team environment.

 

 

         maximized operations success by assisting with and / or performing all aspects of retail store openings / closings, order processing / shipment, money handling, and customer service which was instrumental in boosting companywide profits.

         supported efficient inventory audits and set up a mock store for a 1999 manlift expo for the company.

         noted for superior performance in personal feedback from senior vice president of sales & marketing.

 

education

 

bachelor of science in criminal justice (4.0 gpa, president s list)                                                                                kaplan university

associate of arts in criminal justice (3.99 gpa, president s list, dean s list, perfect attendance)                            kaplan college

 

basic first aid certification (since june 2008) • cpr & aed certification (since june 2008)

yyyyyy x. yyyyyy

(xxx-xxx-xxxx • abc@xyz.com

 

 

 

 

 

date

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging [ insert job title ] role, and am submitting my resume for your review.

 

i am excited to build a rewarding career with your company, and am confident that my broad range of professional skills can help to achieve your key objectives.  i can offer solid experience in customer / client services, high-volume incoming inquiries, data / records management, and administrative / operations support, and am well-versed in all facets of team building, business communications, sales / new account growth, and inventory control.

 

to complement my background, please note that i hold a bachelor of science degree from kaplan university and an associate of arts degree from kaplan college.

 

throughout my career, i have excelled in numerous customer service-based positions whereas i liaised among a high-volume of clientele and business associates to ensure seamless administrative operations and continued business growth.  for example, as a merchant services / customer service / call center representative for first data merchant services, i contributed my strong interpersonal relations skills toward receiving and assisting with incoming merchant inquiries, including supporting merchants in resolving issues in processing consumer credit cards and maintaining optimal communications among all parties.  as this is just a sampling of my job history, please kindly refer to my enclosed resume for additional experience.

 

you will find me to be a results-focused professional who can demonstrate superior attention-to-detail and sharp analytical talents.  in addition, i can plan, prioritize, and manage multiple tasks within fast-paced, high-pressure environments while streamlining business processes to increase profitability, personal productivity, operations efficiency, and quality of services provided.  for the sum of these aforementioned reasons, i believe i will prove to be an incredible asset to your team.

 

i look forward to hearing from you, and thank you in advance for your consideration.

 

sincerely,

 

 

 

dondi m. deibert