~ Dedicated Telecom Management Professional eager to contribute extensive technical talents as well as outstanding team/project leadership expertise toward supporting the employer in optimizing productivity and performance. ~
Meticulous problem solver with a proven track record of executing innovative and strategic solutions to meet specific business goals and needs.
Equally proficient in hands-on and supervisory roles; excel in managing and motivating teams to complete projects within defined budgets and rigid schedules.
Diligently maintain unparalleled responsiveness to critical business needs, ensuring first-rate customer satisfaction through continued communication and cooperation.
Considerable capabilities in scrutinizing, diagnosing and promptly rectifying complex technical errors and issues.
Excellent interpersonal, organizational, problem solving, and report writing skills.
Significant experience in systems architecture and design, installation, implementation, integration, and administration.
Perceptive and visionary with exemplary capabilities in vendor relations, team leadership, process improvements, technology migrations, and identifying cost savings.
M.S. Degree in Management (in progress), expected completion December 2010
B.S. Degree in Management, 2002
Sprint, Overland Park, KS, 1990 to 2009
Manager of Telecom Design Engineering, Network Development (2004 to 2009)
Spearheaded planning and development activities for Interactive Toll Free (IATF), Prepaid Card, Dynamic Network Routing, MRF and Circuit Switch Manager platforms.
Directed full-scope department operations by delegating tasks to employees, administering budgets, conducting performance evaluations, facilitating vendor relations, and coordinating projects.
Evaluated, selected and migrated Next Generation IATF hardware and software into network.
Led team to produce $9M in capital expense savings in 2006.
Technical Architect IV, Network Development (2003 to 2004)
Leveraged a highly collaborative work approach to interact with internal and external groups to collect and document requirements, conduct in-depth analysis, and prepare design documents for IATF and Prepaid products and features.
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Professional Experience continued
Recognized and appreciated as subject matter expert for Call Center Engineering and Enhanced Services platforms.
Voluntarily traveled to customer sites to install 24,576 Nortel CTX hardware and software ports in Omaha, NE and Stockton, CA, successfully within demanding timeline.
System Programmer V, Network Development (2002 to 2003)
Handpicked to serve as Technical Team Lead for Enhanced Services Tandem Systems in charge of running critical applications for Prepaid and IATF service.
Seamlessly transitioned team from Enhanced Services Tandem Systems group to new combined Call Center and Enhanced Services Systems group.
Manager, Network Development, Enhanced Services (1997 to 2002)
Directed, motivated, coached and managed programmers and database analysts in efficiently supporting Prepaid and IATF platform.
Attended/participated in project feasibility meetings and functioned as subject matter expert.
Completed hardware and software upgrades for Y2K and integrated two new S-Series Tandems in Chicago and Atlanta.
Effectively upgraded all K1008 Tandems running D20.06 OS to K2012 systems running D43 operating system.
Database Analyst III, Data Management (1990 to 1997)
Merged outstanding technical acumen with analytical proficiencies as full lifecycle DBA for NonStop SQL and DB2 databases.
Supported routing management system project on Tandem platform, OMHost on Tandem platform, and Table Control System on DB2.
Exhibited significant strengths in logical and physical design, database tuning, query design and tuning, development and test support, and 24x7 on-call production support.
Successfully designed DMS250 Tables on Tandem NonStop systems for RMS team to automate and expedite customer configurations.
Prior background includes role as Database Analyst III for Computer Task Group, and
service with the United States Marine Corps.
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