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yyyyyy x. yyyyyy

1817 pleasantdale road, apt. #0000 xxxxxx xxxx , xxxx , xxxxx 00000



highly skilled microsoft certified professional with more than 2 years experience in a help desk environment. currently obtaining mcsa and mcse certifications.

career profile


     serve as subject matter expert at national city in areas such as learning development website and purchasing websites for bank employees.

     taken additional training and development tools to improve support functions for national city.

technical skills


     microsoft windows xp professional

     managing & maintaining a microsoft windows server 2003 environment

     implementing, managing and maintaining a windows server 2003

     network infrastructure, microsoft internet security & acceleration server

     planning implementing and maintaining a microsoft windows server 2003

     active directory infrastructure

     designing a microsoft windows server 2003

     active directory and network infrastructure



computer, independence, oh

microsoft certification program for windows server 2003

     currently obtaining mcsa and mcse certifications.

professional experience


national city, cleveland, oh                                                                                       2007-present

help desk analyst i

     provide excellent customer service to build rapport and maintain superior quality assurance, consistently achieving positive feedback from client surveys.

     serve as key support for internal bank employees by troubleshooting both hardware and software technical issues.

     locate and implement solutions for hardware, system, remote access, and wireless issues.

     manage user accounts by finding and allocating security and network resources.

     train other staff members on company applications or procedures.


wendy s restaurant, ashland, oh                                                                                2003-2007

shift supervisor

     manage employees and transitional management by assigning and coordinating shifts to promote optimal work performance and efficiency.

     conducted training for crew and new managers according to operational guidelines for their position.

     oversaw food service initiatives as well as inventory control processes by requisitioning and inspecting perishables, supplies, and equipment.

     ensured optimal profit/loss margins by reviewing daily and weekly sales postings.


target, tacoma, wa                                                                                                            2002-2003

food service clerk


wendy s restaurant, ashlund, oh                                                                                1997-2002

crew member

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