highly skilled microsoft certified professional with more than 2 years experience in a help desk environment. currently obtaining mcsa and mcse certifications.
serve as subject matter expert at national city in areas such as learning development website and purchasing websites for bank employees.
taken additional training and development tools to improve support functions for national city.
microsoft windows xp professional
managing & maintaining a microsoft windows server 2003 environment
implementing, managing and maintaining a windows server 2003
network infrastructure, microsoft internet security & acceleration server
planning implementing and maintaining a microsoft windows server 2003
active directory infrastructure
designing a microsoft windows server 2003
active directory and network infrastructure
computer training.com, independence, oh
microsoft certification program for windows server 2003
currently obtaining mcsa and mcse certifications.
national city, cleveland, oh 2007-present
help desk analyst i
provide excellent customer service to build rapport and maintain superior quality assurance, consistently achieving positive feedback from client surveys.
serve as key support for internal bank employees by troubleshooting both hardware and software technical issues.
locate and implement solutions for hardware, system, remote access, and wireless issues.
manage user accounts by finding and allocating security and network resources.
train other staff members on company applications or procedures.
wendy s restaurant, ashland, oh 2003-2007
manage employees and transitional management by assigning and coordinating shifts to promote optimal work performance and efficiency.
conducted training for crew and new managers according to operational guidelines for their position.
oversaw food service initiatives as well as inventory control processes by requisitioning and inspecting perishables, supplies, and equipment.
ensured optimal profit/loss margins by reviewing daily and weekly sales postings.
target, tacoma, wa 2002-2003
food service clerk
wendy s restaurant, ashlund, oh 1997-2002
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