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yyyyyy x. yyyyyy                                                            0000 xxxxxx xxxx , xxxx , xxxxx 00000



results-driven leader eager to contribute strong operations, management, customer relations, communication and team building skills toward actively supporting the employer in optimizing operational and p&l performance.


career profile

ø  over 20 years of practical business background.

ø  skilled in all facets of operational management.

ø  expertise in identification/resolution of customer issues/problems.

ø  adept in all facets of daily scheduling, planning and supervision.

ø  knowledgeable in delivery of exceptional customer service.

ø  proven leader of highly efficient teams.

ø  facilitate training and employee development.

ø  highly effective project manager with strong knowledge of directing shipping, inventory and scheduling functions.

ø  record of progression to assignments of increasing authority and responsibility.

ø  career built in diverse sectors of the automotive industry focusing on call center support and automotive prototyping.

ø  well-organized multi-tasker with strong detail orientation.

ø  proficient in advanced business software applications.


professional experience

mahle powertrain llc                                                                                                                   2007 c 2009


       provided contract service to ford motor company to aid prototyping through the production process.

       evaluated equipment and hardware and conducted testing/data collection.

       supported engineering staff of ten engineers in the testing and repair of 47 prototype vehicles.

       later, assisted outside vendor in instrumentation/data collection of automotive generators.


yoh engineering                                                                                                                           2005 c 2007

call center support agent

       retained to support chrysler call center contracted to siemens radio group.

       effectively analyzed data to determine problem root causes not repairable at dealership level.


imperial design                                                                                                                                       2004

call center support agent

       tasked to serve in chrysler call center supporting johnson controls components.

       fielded complex issues related to unusual product deficiencies not repairable at dealership level and provided resolutions.


ford motor company contracting assignments                                                                             1992 c 2003

automotive technician, powertrain department

       provided services to ford motor company under multiple vendors including kelly services, compuware and livernois engineering.

       in these assignments aided engineering in build programs for prototype vehicles.

       conducted root cause analysis of vehicle issues.

       developed and documented test data.

       orchestrated testing process and result analysis.

       recipient of product development customer-driven quality award.


earlier background

prior to 1992, served as automotive technician, livernois engineering.  in this assignment, developed outstanding design, prototyping, customization and mechanical skill sets.



motech automotive institute, livonia, mi, graduate, 1984

extensive professional development through vendors and directly from ford motor company

yyyyyy x. yyyyyy                                                            0000 xxxxxx xxxx , xxxx , xxxxx 00000





cover letter text






hiring agent name


company name


city, state   zip code


dear                   :


i am currently seeking a challenging career opportunity in an operations/project management assignment and am submitting my resume for your review.  in advance, i thank you for your time and consideration.


as demonstrated in the accompanying resume, my professional qualifications include over 20 years of successful experience in the automotive sector. to complement this background, i possess demonstrated expertise in project management, client relations, product design, staff training, supervision, materials, testing and quality control, as well as strong analytical, problem-solving and managerial capabilities.  as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. 


i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.









yyyyyy x. yyyyyy












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