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yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
(xxx-xxx-xxxx
abc@xyz.com
objective
telecommunications professional seeking to utilize electrical, diagnostic, maintenance, repair, inspection and troubleshooting skills in a challenging telecommunications central office technician assignment.
career profile
ø long-term background in nortel central office equipment.
ø two decades+ of relevant industry experience.
ø expertise in dms-100, dms-200, dms-500, rsc, rlcm, dnc-500, tops mp, supernode, isdn, ua-ip solutions, cs2000 and compact voip cs2000.
ø over ten years of nortel team leadership overseeing installation projects.
ø skilled in customer relations and problem resolution.
ø award-winning record of progression to assignments of increasing responsibility and authority.
ø knowledgeable in design and build of advanced components.
ø strong background in installation of electronic equipment frames/systems, electronic interbay cable, wiring and processor software.
ø proven capacity to safely operate a wide array of equipment.
ø skilled in equipment testing, problem resolution and maintaining equipment in on-line status.
ø adept in training and development of staff personnel.
ø outstanding ability in quality and process improvement.
ø diagnostic proficiency in identifying/resolving defects in wiring, switches, networks and related electrical equipment.
ø familiarity in use of schematics.
ø proficient in advanced software applications.
ø ncss carrier voip commissioning and nodal integration certification.
professional experience
nortel, research triangle park, nc 1995 c present
network field technician/site team leader (2006-present)
promoted to oversee assigned projects for key accounts from delivery through completion date on customer site.
conduct engineering, installation and pre-in-service tests/conversion of nortel s succession cs2000, compact voip cs2000 and dms 100.
ensure effective support to operation manager in such critical areas as customer negotiations, interfacing with account team, project management, order management, manufacturing, engineering and escalations within nortel as well as the customer organization for problem resolution.
manage job functions in compliance with nortel and customer safety guidelines, installation method precautions and nortel sop030 safety manual.
attain required job-site organization and cleanliness.
ensure use of all nortel networks safety practices to prevent personal or team member injuries.
network field technician (sprint account) (2004-2006)
advanced to service sprint account northeast region as key member of test and conversion team for succession cs2000.
assumed responsibility for falcon board to board test and conversion to succession mg9k lines.
yyyyyy x. yyyyyy
page two
remote test technician (1995-2003)
tasked to orchestrate remote test of nortel dms 100 product line working from home base.
inserted data fill, ran test scripts, loaded software processor loads and troubleshot new equipment installations.
cooperated with field installers communicating and multi-testing two+ sites.
planned and set-up test schedules with nortel field personal.
communicated with clientele on system pre-installation health checks.
documented and stored all test result files for final customer acceptance.
earlier background
prior to 1995, served northern telecom inc. as field system technician (ameritech account) and field test technician (indiana bell/gte) and central office field installer, itt telecom. in these assignments gained expertise in testing, dms-100 central office switches, supervisory, installation and customer service skill sets. recipient of northern telecom star award, installer of the year award, top-tier pride award, and multiple quality service awards for outstanding service to ameritech account.
education
wadena vocational technical institute, wadena, mn
diploma, telephone communications technology
professional development
itt
tcs5 operations & maintenance
dss 1210 operations & maintenance
northern telecom
dms 100f system operational
dms 100f hardware testing
dms 100f log message interpretation
dms 100f operational testing
dms 100f system translations
dms 100f ibn translations
dnc 500 system maintenance
dms 100f supernode
dms 100f high speed data verification
dms 200 tops mp
dms 100f dpp
dms 100f isdn training includes:
data communications
packet switch network overview
dpn operations & maintenance
access line protocols
access line testing
isdn peripherals
dms 100f administration & job planning
dms 100f ccs7 translations
dms 100f dpp installation & maintenance
dms 100f site team leader workshop
nortel dms 100f isdn basic rate interface testing
nortel dms 100f esma maintenance
nortel dms 100f spm hardware testing
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