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yyyyyy x. yyyyyy                                         

0000 xxxxxx xxxx , xxxx , xxxxx 00000



career objective                              

results-driven sales and operations manager eager to contribute superior leadership, customer service, business development, and team building skills toward actively supporting the employer in optimizing bottom-line profitability


ø  offer numerous years of progressive operational management experience in multi-unit retail environments, with expertise in sales, customer satisfaction, employee development, merchandizing, vendor relations, budget administration, loss prevention, and p & l

ø  facilitate a client-focused, service-oriented environment vital to maximizing customer satisfaction and retention

ø  hire, train, and direct top-performing support teams; strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs

ø  proactively monitor industry trends and developments to identify and capitalize on opportunities to penetrate and develop highly competitive markets

ø  conduct detailed business analyses to develop and implement internal cost controls, appropriately allocate resources, and reduce shrink; create accurate forecasts

ø  dynamic communication, presentation, negotiation, and relationship management skills


~ key achievements ~

  • in recognition of outstanding performance, quickly promoted within advance auto parts to attain position entrusted with comprehensive oversight of 15 stores throughout illinois and wisconsin
  • built and led sales teams that turned around underperforming region and increased year-over-year retail and commercial sales by more than $12m during tenure with advance auto parts; achieved highest team calibration in the region
  • maintained double-digit percent increases in controllable profit and total bottom-line profit in every quarter over 3.5-year period with advance auto parts
  • successfully managed all activity at four champs sports retail stores c oversaw recruiting, customer service, sales, inventory control, and major store remodeling projects; reduced shrink percentage from double-digits to less than 1%
  • selected to train all new and existing champs sports store managers throughout 14-store district; managed individual store audits on-site and worked closely with auditor to ensure audit accuracy
  • awarded $2m ring for bringing a champs sports store to generate more than $2m in sales for the first time; chosen to represent company at annual week-long nfl superbowl event

professional experience                

district manager (6/06 c 11/09) / store manager (2/06 c 6/06), advance auto parts                                 2006 c 2009


store manager / manager trainer / market leader, champs sports, rockford, il                                   2001 c 2006


professional fisherman, midwestern region                                                                                         1996 c 2002


inspector / press adjuster / furnace operator, morgan /matroc gbc materials, latrobe, pa                  1997 c 2001

team leader / wet operator, hcsc laundry, greensburg pa                                                                1995 c 1997   

auto sales specialist, eastgate dodge, greensburg, pa                                                                       1988 c 1995  

auto sales specialist, bob mentzer ford, greensburg, pa                                                                     1985 c 1988


~ military background ~

security specialist, e-5 (top secret security clearance), honorable discharge, united states air force    1981 - 1985


sales ~ relationship building ~ leadership ~ behavior based interviewing ~ systematic recruiting ~

managing managers ~ train the trainer ~ negotiating the sale ~ closing the sale


yyyyyy x. yyyyyy                                         

0000 xxxxxx xxxx , xxxx , xxxxx 00000








hiring agent name


company name


city/state/zip code




i am currently seeking a challenging new career opportunity as a insert job title and am submitting my resume for your review.  in advance, thank you for your time and consideration.


as demonstrated in the accompanying resume, my professional qualifications include numerous years of sales, staff development, and customer service management experience in key territories with multiple retail locations.  i hold a solid record of exceeding established targets, turning around underperforming areas, and increasing corporate profit margins by focusing on incremental improvements.  my dynamic communication skills have consistently proven instrumental in training all levels of personnel, and i m adept at streamlining procedures to increase productivity levels.  to complement this background, i ve completed substantive professional training and earned an honorable discharge from the us air force. 


as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your company, and look forward to interviewing with you in the near future.





ronald mickinak



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