Resume Service
The Following Text Is An Unformatted Professional Resume Sample
From The Writers At Resumes Guaranteed


ORDER YOUR OWN LETTER-PERFECT, JOB-WINNING RESUME AND IT WILL BE COMPLETED AS SOON AS YOU NEED!
Click HERE!



Yyyyyy x. yyyyyy                 Cond Miradores de Sabana 2

xxx-xxx-xxxx                                                                            Ave Ponce de Leon Apt. 138

abc@xyz.com                                                                            Xxxxxx, PR xxxxxx

 

 

Career Objective                                                                                            

Microsoft and CompTIA credentialed IT Professional eager to contribute technical expertise as well as strong project management and communication skills toward actively supporting an organization in maximizing performance.

Profile                                                                                                              

Ø  Offer five years progressive IT experience in diagnosing, troubleshooting and resolving critical technical inquiries, focusing on innovative information technology, telecommunications and end-user solutions.

Ø  Expertise in developing and executing strategic policies, procedures, processes, and methodologies to optimize performance.

Ø  Dynamic skills in client interfacing, facilities planning/provisioning and vendor relations.

Ø  Proficiently steer projects from concept through delivery.

Ø  Fluent in English and Spanish.

 

Education & Professional Certifications                                                 

  Bachelor of Science in Information Technology (In Progress) - University of Phoenix, 2005-Present

  CompTIA A+ Certified IT Technician

  Microsoft Certified Technology Specialist (MCTS)

  Business Desktop Deployment

  Microsoft Certified Professional (MCP)

 

Professional Experience                                                                               

Onelink Communications                                                                                               2006-Present

Technical Support

  Contribute solid technical expertise and dynamic communication skills in guiding customers with Ethernet configuration, educating them on computer protection techniques and assisting them with Voice-over-Internet protocol troubleshooting.

  Continuously monitor efficient bandwidth usage to prevent abuse.

  Successfully promote superior service and exceptional customer satisfaction by promptly identifying issues and providing effective resolutions.

 

ACSS-Accounting Computer Software Solutions                                                                         2005

IT Consultant Jr.

  Innovatively created software to accommodate employees information, account histories and invoices.

  Exhibited strong problem-solving and analytical qualities in resolving customers network crashing by revamping internet connections and networks.

  Proactively built and forged key relationships and liaised with customers on a daily basis to establish proper requirements procedures and quickly resolve business critical procedures.

  Effectively planned, coordinated and accelerated the implementation of an advanced accounting software package, with strong focus on optimizing productivity and efficiency.

 

Celpage - Optivon, Inc.                                                                                                  2005

Help desk (Tier 1)

  Applied IT industry experience and knowledge toward acting as first point of contact in responding to customer inquiries via phone, email and web, troubleshooting problems and delivering product/service education.

  Proficiently managed the implementation process for a new customer from time of sale until fully operational.

  Designed, developed and distributed guides to educate new customers about company services.

 

 

Page 1 of 2

 

Yyyyyy x. yyyyyy                                                                               page 2 of 2

 

 

TLD Xxxxxx                                                                                                      2004

PC Specialist

  Strategically defined, developed and managed user accounts in a web base application instrumental to boosting productivity, efficiency and quality of multi-site operations.

  Demonstrated strong interpersonal relation and customer service talents in serving in Help Desk capacity for internet dialup users and instructing customers in Windows applications and connections configuration.

 

UPS Logistics                                                                                                               2004

PC Support Specialist

  Steered hardware/software installations and setup, identified and addressed existing and potential issues and created proactive upgrades and enhancements for optimal results.

  Ensured Dell customers are properly educated on software and hardware use, illustrating exceptional communication abilities.

 

Spherion - Sprint PCS                                                                                                   2003-2004

Customer Service & Help desk (Tier 1)

  Directly managed collections accounts and successfully resolved billing disputes through payment negotiations in compliance with company guidelines.

  Relied upon to serve as Acting Supervisor, actively assisting floor employees with sales.

  Resourcefully utilized a comprehensive SQL network database to access service availability, customer and billing information, illustrating solid technical abilities in achieving operational goals and timelines.

 

Castle Books - San Patricio, Xxxxxx                                                                              2000-2003

Customer Service & PC Specialist

  Played an instrumental role in boosting company sales by recommending the addition of computer literacy books to product inventory.

  Performed webpage design/updates, customer order processing, inventory preparation and PC troubleshooting, applying multitasking and detail-oriented skills.

 

Xnet Solutions in Banco Popular                                                                                    2002

PC Support Specialist

  Maintained full accountability for hardware/software selection, installation and loading, as well as computer system repair and routine network maintenance, substantially improving performance.

  Contributed problem-solving and analytical abilities toward implementing Windows 2000 operating systems in NT machines and monitoring the efficient use of security in computer systems.

 

Technical Skills                                                                                              

Programming: Delphi, JavaScript, HTML, SQL, JAVA, DHTML, CSS

Software Application Skills: Microsoft Office, Dreamweaver MX, FTP,MS SQL Server, Visio

Operating Systems: Windows 3.1, /9x/NT/2000/XP, MSDOS, Linux/UNIX

Microsoft Network Troubleshooting

 

Professional Affiliations                                                                             

CompTIA IT Professional Member
Internet Society of Xxxxxx
ITPRO360 Professional Member - Puerto Rican IT Community

 

 


Yyyyyy x. yyyyyy                 Cond Miradores de Sabana 2

xxx-xxx-xxxx                                                                            Ave Ponce de Leon Apt. 138

abc@xyz.com                                                                            Xxxxxx, PR xxxxxx

 

 

 

 

 

 

Date

 

 

 

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

I am currently seeking a challenging career opportunity and am submitting my resume for your review.  In advance, thank you for your time and consideration.

 

From supporting high performance teams and facilitating superior client servicing to streamlining operations and executing proactive troubleshooting processes/procedures, I have continually excelled in maximizing performance as a dynamic team member.  I excel in identifying and resolving inefficiencies, introducing technology solutions instrumental to boosting performance and strategically utilizing resources to generate optimal results.  As illustrated by my career background, I have continually advanced in the IT industry, assuming increasing levels of responsibility.  To complement my experience, I offer numerous professional certifications including CompTIA A+ Certified IT Technician, Microsoft Certified Technology Specialist and Microsoft Certified Professional.

 

As a member of your staff, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

 

Sincerely,

 

 

 

 

Yyyyyy x. yyyyyy

 

 

<< Previous           Back to Sitemap           Next >>

Remember: Hire Us To Write YOUR New Resume
And We GUARANTEE That If You’re Not Working In 60 Days Or Less,
We’ll Revise Your Resume, Refund Your Money,
AND Give You $50 EXTRA!

Click HERE!