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yyyyyy x. yyyyyy

100 windy knoll drive ◊ xxxxxx, xxxxxx xxxxxx

xxx-xxx-xxxx ◊


◊ dynamic communicator ◊ customer service professional ◊ creative analyst ◊

driven professional seeking a challenging position where expertise in data entry, purchasing, and client services will prove instrumental to company success.

career profile


ø  a results-oriented professional analyst with experience in customer service, information processing, and communication.

ø  in-depth expertise in developing and maintaining detailed administrative and procedural processes to reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.

ø  strong hands on knowledge of client services and customer accounts.

ø  dynamic communication, presentation, negotiation, and relationship management skills.

ø  proven ability to lead and motixxxxxxte team members to ensure success.

ø  track record for diagnosing complex problems and consistently delivering effective solutions.

ø  demonstrated a team player attitude in enthusiastically soliciting and accepting additional challenging projects in support of company objectives.

ø  active t-2 department of homeland security clearance.

ø  member of building emergency action team at at&t.

ø  subject matter expert at si international.

technical expertise


ms office suite; adxxxxxxnced knowledge of excel and outlook.

professional experience


data entry clerk si international                                                                                                         2002-2007

  • managed broad scope of homeland security database activities including information searches, data entry, file accuracy and completeness.
  • successfully facilitated creation of efficient methodology to increase production levels.
  • effectively monitored trainee progress to determine coursework completion to data entry clerk 1 positions.


mailroom james madison university                                                                                                       2001-2002

  • responsible for processing incoming student applications, process over 16,000 applications.
  • successfully determined delivery location for departmental and executive mail.
  • consistently provided training for student assistants, resulting in significant productivity improvements.


general service clerk at&t                                                                                                                       1985-1999

  • cost-effectively managed purchasing and facilitated productive vendor relationships to achieve competitive pricing and boost bottom-line profitability.
  • successfully exxxxxxluated and monitored contract performance to ensure compliance with established perimeters.
  • effectively monitored shipments to ensure delivery, traced shipments, and troubleshoot undelivered goods.
  • proficiently implemented bar coding system that ensured client accountability and accurate inventory records.


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