Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx Home

( xxx-xxx-xxxx  Mobile

Email: abc@xyz.com

SSN: 000-00-0000

Country of Citizenship: United States

 

Vacancy Announcement:           

 

Core Competencies

 

Circulation; Registration; Patrons; Catalog; CD-ROM Databases; Library Materials; Records Management; Personnel Actions; Client Relations; Documentation; Report Generation; MS Office, Lotus Notes, Excel, Word, PowerPoint, Publisher, Outlook, PeopleSoft, ChemPax, Polaris, Customer Service; Web based Applications; Office Administration; Financial Records; Account Reconciliation; Operating Procedures; Team Building; Training and Development; Strategic Planning; Creative Problem-solving; Collaborative Teamwork; Leadership; Customer Service; Business Development; Marketing; Performance Evaluation; Management Reporting; Decision Making; Communications

 

Work Experience

 

01/2009-Present

Administrative Assistant

Chemical Strategies, Inc.

Address

Anthem, AZ Zip

Employer Phone: (000) 000-0000; Permission to Contact: Yes

Contact: Denise Harris; Supervisor

Salary (per year): $25,000

Hours Per Week: 40

 

Review operating practices and procedures to determine whether improvements can be made in areas such as workflow, reporting procedures, or expenditures. Provide high-level administrative support by conducting internet research, preparing statistical reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings. Attend meetings to record minutes; compile, transcribe, and distribute minutes of meetings. Conduct research and prepared papers for consideration and presentation by executives. Coordinate and direct office services, such as records management, furniture procurement, and package processing/distribution (UPS, Fed Ex, and Airborne). Generate sales reports for President and Vice President by incorporating chemical inventory software; utilize Microsoft Office to create word processing documents, and performed file management of MSDS documents.

 

Greet visitors and determine whether they should be given access to specific individuals. Interpreted administrative and operating policies and procedures for employees. Coordinate and maintain records for staff office space, phones, company credit cards, and office keys. Make travel arrangements for executives. Manage and maintain executives' schedules. Open, sort, and distribute incoming correspondence, including faxes and email. Perform general office duties such as ordering supplies and maintaining records management systems. Prepare agendas and made arrangements meetings. Prepared responses to correspondence containing routine inquiries. Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution. Set up and oversee administrative policies and procedures for offices or organizations.

 

06/2006-Present

Library Assistant

Maricopa County Library District C North Valley Regional

Address

Anthem, AZ Zip

Employer Phone: (602) 652-3311; Permission to Contact: Yes

Contact: Kathy Bolls

Salary (per year): $12.00/hour

Hours Per Week: 20

 

Compile records, sort and shelve books, and issue and receive library materials such as pictures, cards, slides, and microfilm. Assist in the preparation of book displays. Classify and catalog items according to content and purpose. Perform clerical activities such as filing, typing, word processing, photocopying and mailing out material, and mail sorting. Assist librarians in the maintenance of collections of books, periodicals, magazines, newspapers, and audiovisual and other materials.

 

Select substitute titles when requested materials are unavailable following criteria such as age, education, and interests. Sort books, publications, and other items according to established procedure and return them to shelves, files, or other designated storage areas. Place books in mailing containers, affix address labels, and secure containers with straps for mailing to blind library patrons. Process new materials including books, audiovisual materials, and computer software. Maintain records of items received, stored, issued, and returned, and file catalog cards according to system used.

 

Answer routine inquiries, and refer patrons in need of professional assistance to librarians. Locate library materials for loan and replace material in shelving area, stacks, or files according to identification number and title. Inspect returned books for condition and due-date status, and compute any applicable fines. Send out notices and accept fine payments for lost or overdue books. Register new patrons and issue borrower identification cards that permit patrons to borrow books and other materials. Locate library materials for patrons, including books, periodicals, tape cassettes, Braille volumes, and pictures. Instruct patrons on how to use reference sources, card catalogs, and automated information systems. Enter and update patrons' records on computers. Review records, such as microfilm and issue cards, to identify titles of overdue materials and delinquent borrowers. Take action to deal with disruptive or problem patrons.

 

03/1990-05/2005

Account Administrator, 01/2001-05/2005
Program Administrator, 10/1998-01/2001
Corporate Customer Service, 03/1990-04/1996
American Express, Travel Related Services

Address

Anthem, AZ Zip

Employer Phone: (000) 000-0000; Permission to Contact: Yes

Contact: Name, Title

Salary (per year): $00,000 (starting) to $00,000 (current)

Hours Per Week: 00

 

Compiled data, computed fees and charges, and prepared invoices for billing purposes; computed costs and calculated billing information for Airline billing accounts; posted data and kept records using MAX travel, TSO, IMS, Document express, and internet for monthly billing procedures. Corrected statement discrepancies on behalf of clients and established time constraints. Collaborated with ABA clients and Program Administrators to bring an efficient resolution to airline billing concerns. Defined better practices for ensuring business development schemes the lead to better operational procedures. Verified the accuracy and up-to-date status of online Insight procedural manual for all Corporate Services.

 

Held responsible for multiple Program Administrator duties including generating delinquency notices, calculating cash and charge transactions, cancellations, and reinstatements and stood as front-line representative for international assignees and half of the US Domestic database  of more than 50,000 clients. Completed bookkeeping function including reconciliation of weekly electronic fund transfers and proper posting to the appropriate account. Immediately addressed the concerns of dissatisfied customers and IBM cardholders with professionalism, tact, and empathy. Oversaw adherence to the IBM Process manual resulting in continual compliance with contractual standards. Uphold Program Administrators online manual for Corporate Services. Directed the professional success of staff members and oriented newly hired staff to the internal organizational structure. Supported clients and field representative by remaining accessible and keeping an open door policy. Executed the bi-annual audits with IBM and defined strategic methods of increasing operational efficiency within decreasing client approval, employee retention, and revenue optimization.

 

Maintained and furthered American Express s reputation for excellence and quality standards. Checked to ensure that appropriate changes were made to resolve customers' problems. Completed forms, prepare change of address records, and issue service discontinuance orders, using computers. Conferred with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints. Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Ordered tests that could determine the causes of product malfunctions. Referred unresolved customer grievances to designated departments for further investigation. Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.

                  

05/1988-11/1989

Customer Service, 00/0000-00/0000
Special Deposit Accounting Clerk, 00/0000-00/0000
Control Clerk, 00/0000-00/0000

Chase Bank       

Address

Phoenix, AZ Zip

Employer Phone: (000) 000-0000; Permission to Contact: Yes

Contact: Name, Title

Salary (per year): $00,000 (starting) to $00,000 (current)

Hours Per Week: 00

         

Carried out special services for customers, such as ordering bank cards and checks. Entered customers' transactions into computers to record transactions and issue computer-generated receipts. Explained, promoted, or sold products or services such as travelers' checks, savings bonds, money orders, and cashier's checks, using computerized information about customers to tailor recommendations. Obtained and processed information required for the provision of services, such as opening accounts, savings plans, and purchasing bonds.

 

Education

 

High School:

 

Name, City

High School Diploma; Year

 

College/University:

 

Northland Pioneer College, Show Low, AZ

Associate of Arts in Business, 05/1986

GPA: 0.00 / Credits: 00

 

Professional Development

 

BLS C Basic Life Support for Healthcare Providers (CPR & AED), 12/2008

SST Travel School - Cert of course completion - Jan 1987