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Yyyyyy x. yyyyyy
Job Posting: Information Technology Specialist (Senior Operations Engineer), Ann. # TSA-08-0870
Address: 0000 xxxxxx xxxx , xxxx , xxxxx 00000
Phone: (xxx-xxx-xxxx
Email: abc@xyz.com
Citizenship: COUNTRY
Social Security Number: XXX-XX-XXXX
Federal Status: Lead Program Manager/J-Band
Core Qualifications
IT Acquisitions
Project Management
Organizational Leadership
Strategic Planning
Technological Expertise
Performance Optimization
Budgeting & Finance
Crisis Management
Profitability Improvement
Decision-Making
Professional Experience
Transportation Security Administration (TSA), Office of Chief Information Office (OCIO) - 601 South 12th Street, (TSOC Annex), Arlington, VA 22202
Supervisor: May Contact - Mike Sullivan xxx-xxx-xxxx
Hours: 40 per Week
Lead
Program Manager/J-Band; Salary: $102,257/yr; 4/2006 - Present
Contribute solid leadership skills, as well as TSA background and information
technology expertise toward managing all aspects of operations, processes, procedures
and requirements gathering for the Transportation Security Operations Center
(TSOC). Proficiently design, implement and lead critical classified and
unclassified IT systems and applications, supporting enterprise-wide
operations. Conduct comprehensive review and assessment of current IT
program capabilities including the development and operation of systems to
identify factors affecting the program area including interoperability, cost
efficiency, security and trends. Proactively build and establish key
relationships and liaise effectively with senior management, commercial vendors
and contractors, as well as outside Department of Defense, law enforcement,
intelligence and federal agencies.
Serve
as an Information Security System Officer (ISSO) for unclassified and
classified systems. Actively monitor contractor progress, policies,
procedures, techniques, methods and management controls affecting TSA hardware,
software and the overall concept of operations, with strong focus on optimizing
productivity and efficiency. Provide technical guidance as a Contracting
Officer s Technical Representative (COTR) and steer IT acquisitions.
Actively collaborate with team members in designing and developing all stages
of the system development life cycle pertaining to the deliverables generated
under TSA managed service contract.
Transportation Security Administration (TSA), Transportation Security Operations Center (TSOC) - 601 South 12th Street, (TSOC Annex), Arlington, VA 22202
Supervisor: May Contact - Lee Gregory, No Longer with Government & Phone Number Unavailable
Hours: 40 per Week
Operations Support Manager/J-Band; Salary: $88,631/yr; 9/2005 - 4/2006
Promoted to manage eight employees providing IT project management, program
management, administrative and 24/7 watch officer support services,
demonstrating exceptional leadership and multitasking abilities in achieving
operational goals and timelines. Reported directly to senior leadership by
preparing and presenting weekly status reports on new technology solutions, ongoing
IT projects and outstanding IT issues.
page 1 of 5
Yyyyyy x. yyyyyy
Job Posting: Information Technology Specialist (Senior Operations Engineer), Ann. # TSA-08-0870
Social Security Number: XXX-XX-XXXX page 2 of 5
Cost-effectively
allocated and administered fiscal year budget for operation center watch floor.
Applied solid written communication abilities in documenting concept of
operations, functional requirements and standard operating procedures for
implementation of new applications and systems. Resourcefully identified
and documented continuity of operations system requirements for the operations
center. Conducted life cycle assessments on operations center
infrastructure, systems and applications to optimize productivity and
efficiency.
Effectively liaised with the Chief Information Office (CIO), TSA Headquarters
and TSOC mid to senior level management, as well as The Department of Defense,
federal, state and local agencies. Actively participated in technology
focus groups, information security system officer (ISSO) meetings, project
reviews and TSOC technology budget reviews. Contributed technical
expertise toward providing technology briefings on TSOC capabilities and
examining other agency technology programs for possible use or integration at the TSOC or their locations. Relied upon to
represent the TSOC Directorate regarding all operational technology
discussions, ensuring the technologies met TSA /TSOC mission and goals.
Transportation Security Administration (TSA), Transportation Security Operations Center (TSOC) - 601 South 12th Street, (TSOC Annex), Arlington, VA 22202
Supervisor: May Contact - Ron Sampson, Retired & Phone Number Unavailable
Hours: 40 per Week
Applications
Manager/J-Band;
Salary: $88,631/yr;
10/2004
- 9/2005
Applied
solid managerial and IT skills in serving as Information System Security
Officer (ISSO) for applications and systems, ensuring compliance with security
guidelines and regulations. Conducted comprehensive evaluation to
implement new applications, systems, processes and procedures in response to
operations center requirements. Appointed primary liaison to the
Transportation Security Operations Center (TSOC) Office of Chief Information
Officer Office (OCIO).
Exhibited leadership qualities in directing the timely and under-budget implementation of the WebEOC project, a web based crisis information management application deployed to TSOC and 300+ domestic airports in the United States. Successfully provided an online centralized incident reporting tool that can be used by all airports to submit their incident reports via internet instead of telephone. Proactively designed message board capabilities to promote domain awareness to TSA senior leadership, TSOC and supporting federal, state and local agencies during an incident, natural disaster, or exercise or special event. Effectively deployed WebEOC to 124 airports, training over 200 users within one month.
Chosen to be the principal liaison to the IT contractor support for all classified and unclassified applications and systems. Applied IT knowledge and experience toward designing technical drawings and flow charts illustrating new systems, processes and procedures. Actively participated in federal and state outreach transportation security programs to ensure compliance with Federal laws, regulations and guidelines. Supervised and oversaw the support of the classified and unclassified DHS video teleconferencing system providing access to DHS management and outside agencies. Planned and coordinated operations center communications requirements with outside state, federal and DOD agencies for special events. Drove hardware/software system reviews, identified and addressed existing and potential issues, performed IT acquisitions and created proactive upgrades and enhancements for optimal results to support TSOC operational needs.
ETI
- 4219 Lafayette Center Drive, Chantilly, VA 2015
Supervisor: May Contact - Chris
MacFarlane, No Longer with Company & Phone Number Unavailable
Hours: 40 per Week
Sales
& Support Manager;
Salary: $85,000/yr;
9/2003 -
10/2004
Managed and led 11 project/sales engineers and support engineers.
Maintained full accountability for all federal and intelligence sales,
marketing and project activities in the US and Canada. Supported internal
and global research and development departments in creating new software and
hardware products and features. Prepared detailed project status reports
and participated in all stakeholder meetings.
page 2 of 5
Yyyyyy x. yyyyyy
Job Posting: Information Technology Specialist (Senior Operations Engineer), Ann. # TSA-08-0870
Social Security Number: XXX-XX-XXXX page 3 of 5
Demonstrated strong presentation skills participating in tradeshows and conferences as a guest speaker for intelligence, federal and lawful intercept solutions and trends. Steered conflict resolution and trade-off decisions with other teams, senior management and business stakeholders. Served as technical liaison between customer and software, hardware and network engineers, contributing solid communication and interpersonal relation abilities. Forged vendor relationships to receive timely services within budget.
Supervised and managed multi-site installations, configurations and deployments of large telecommunications, satellite, and data solutions, demonstrating exceptional technical expertise. Boosted efficiency through the strategic implementation of new procedures, processes and tools. Applied extensive knowledge of program review functions and implementations and provided results in an information technology and security-related environment through the implementation of large turn-key telecommunications systems. Proficiently led and managed projects from conception to delivery.
Relied
upon to lend expertise toward actively mentoring employees, playing a solid
role in supporting the development of top-performing team members. Developed and provided
monthly/quarterly employee career development reviews. Created detailed
monthly reports regarding sales forecasts and support projects. Cost-effectively
designed and supported fiscal year budgets.
ETI
- 4219 Lafayette Center Drive, Chantilly, VA 2015
Supervisor: May Contact - Chris
MacFarlane, No Longer with Company & Phone Number Unavailable
Hours: 40 per Week
Sales/Project
Engineer;
Salary: $65,000/yr;
11/2001
- 9/2003
Specifically
assigned as key account representative for all federal, intelligence and law
enforcement accounts, due to strong IT project management and acquisition background.
Integrated large turnkey telecommunication, satellite and data systems,
demonstrating exceptional technical expertise. Effectively defined
initial project scope and strove to exceed customer expectations throughout
project life cycle. Exhibited industry knowledge and dynamic
communication skills in providing technical customer support and training on
proprietary systems to technical and non-technical audiences.
Planned and coordinated with local and global development department throughout software lifecycle. Closely tracked and maintained project timelines and milestones utilizing MS Project. Maintained updated on current industry trends and technology by attending numerous forums. Managed tradeshows and marketing events and provided technical presentations/demonstrations of software and hardware solutions.
Strategically
defined, developed and executed enterprise-wide hardware and software standards
instrumental to boosting productivity, efficiency and quality of multi-site
operations. Steered the structuring and implementation of results-driven
information system policies and procedures substantially improving
performance. Mitigated project risks by developing and implementing contingency
plans.
Proficiently defined technical architectures and system solutions integrating
third party products, company core products and services. Responded to
government and commercial RFP and RFI solicitations.
Built and established key relationships with channel partners and executive
management.
PanAmSat Corporation (Net-36) - 0000 xxxxxx xxxx , xxxx , xxxxx 00000
Supervisor: May Contact - Mark Daniels, Company Dissolved & Phone Number Unavailable
Hours: 40 per Week
Lead
Project Manager;
Salary: $65,000/yr;
4/2001 -
10/2001
Promoted to manage and lead system and software integration into operational
(NOC) Network Operation Centers. Steered network designs, project
scheduling, tracking, process/procedure development and IT acquisitions to optimize
efficiency and workflow within the organization. Addressed process change
and implications of new technology with customers. Oversaw and supervised
multi-vendor software development projects, full life-cycle, serving as Project
Manager for NOC test and integration projects. Appointed Primary Liaison for
outside consultants and vendors.
page 3 of 5
Yyyyyy x. yyyyyy
Job Posting: Information Technology Specialist (Senior Operations Engineer), Ann. # TSA-08-0870
Social Security Number: XXX-XX-XXXX page 4 of 5
Built and implemented a terrestrial video distribution system utilizing a fleet of satellites providing bandwidth for the distribution of real-time video signals. Coordinated the vendor s software developers, satellite technicians and network engineers to integrate and test all hardware, software and documentation and oversaw IT acquisitions. Contributed exceptional leadership qualities in supervising and directing project plans with milestones to track costs and ensure timely delivery. Prepared and presented weekly status reports to upper management as well as recommendations and solutions to resolve technology conflicts.
PanAmSat Corporation (Net-36) - 0000 xxxxxx xxxx , xxxx , xxxxx 00000
Supervisor: May Contact - Mark Daniels, Company Dissolved & Phone Number Unavailable
Hours: 40 per Week
Project
Engineer;
Salary: $65,000/yr;
11/2000
- 4/2001
Successfully
applied IT expertise, as well as administrative talents, toward strategically
developing and implementing policies and processes that optimize containment of
threats, risks and vulnerabilities compromising computing environment integrity.
Tested
and integrated new software / hardware for NOC and coordinated with vendors to
troubleshoot software and hardware and handled all IT acquisitions.
Resourcefully administered firewall, VLAN, and router configurations and
policies. Boosted productivity and efficiency by developing and
implementing test plans to determine software and hardware capabilities. Designed
and created network layouts utilizing Auto CAD and Visio and provided training,
support and documentation on new software and hardware, demonstrating
exceptional technical talents.
American
Roentgen Ray Society - 0000 xxxxxx xxxx , xxxx , xxxxx 00000-5109
Supervisor: May Contact - John
Finney 703-729-3353
Hours: 40 per Week
Systems
Administrator;
Salary: $55,000/yr;
11/1999
- 8/2000
Contributed strong analytical and problem-solving abilities toward
administering and maintaining NT 4.0 file/mail servers, Novell 4.1
print/file. Exhibited strong communication skills and industry expertise toward acting as
first point of contact in responding to customer inquiries, troubleshooting
problems and delivering product/service education. Proficiently completed the
installation and configuration of new computers and peripherals and steered IT
acquisition. Administered servers/computers, managed all software
upgrades and maintained daily backups. Proficiently performed emergency
data recovery and performed testing and evaluation of new hardware and software,
illustrating solid organizational abilities in achieving operational goals and
timelines. Designed and maintained company web site, applying creativity
and innovative marketing skills. Proficiently trained users on new
equipment and procedures.
Prior Experience
Insurance
Fraud Investigator,
Montgomery Investigative Services - Silver Spring, MD; 8/1997 - 12/1998
Insurance Fraud Investigator, International
Claims Specialist (formerly Inphoto) - Naperville, IL; 1/1997 - 6/1997
Education/Training
Master of Information Technology
- American Intercontinental Univ. (Washington, DC), 9/1999; 60 Qtr Hrs
Bachelor
of Science in Criminal Justice - Radford University (Radford, VA),
5/1996; 120 Semester Hours
page 4 of 5
Yyyyyy x. yyyyyy
Job Posting: Information Technology Specialist (Senior Operations Engineer), Ann. # TSA-08-0870
Social Security Number: XXX-XX-XXXX page 5 of 5
Training
Federal Acquisitions Institute (FAI), Program Management/Acquisitions
Module 1 C COTR Orientation, 7/2005-9/2005
Module 2 C COTR Acquisitions, 7/2005-9/2005
Intermediate Systems Acquisition (201A), 7/2007
Defense Acquisitions University (DAU)
Fundamentals of Systems Acquisition
Management (101), 7/2006
Management and Leadership (CLM 014), 11/2006
Source Selection C The Best Value Process (CON 111), 8/2007
Practicum of Program Management (PMT 250), 9/2007
Federal Emergency Management Institute, Incident Management
Introduction to the Incident Command System
for Federal Disaster Workers, 6/2005
Basic Incident Command System for Federal Disaster Workers, 6/2005
National Incident Management System (NIMS), An Introduction, 6/2005
National Response Plan, An Introduction, 6/2005
Federal Emergency Management Institute, Continuity of Operations
Introduction to Continuity of Operations
(COOP), 6/2005
Continuity of Operations Planning (COOP), 7/2005
Continuity of Operations Awareness (COOP), 7/2005
Certifications
Certified Department of Homeland Security Program Manager I,
12/2006-Present
CIO Certificate Program - National Defense University (NDU),
10/2006-5/2008; Completed: Homeland Security Information Management, Critical
Information Technology Systems, Measuring Results of Organizational
Performance, Changing World of the CIO, Information Technology Project
Management, Leadership for the Information Age, Information Assurance and
Critical Infrastructure Protection, Strategic Information Technology
Acquisition
Certified Contracting Officer s Technical Representative (COTR), 11/2005-Present
Certified Defense Red Switch Network (DRSN) DSS Switch and Peripheral
Specialist, 3/2005-Present
Microsoft Certified Professional, 3/2001-Present
Achievement Awards
11 Individual Cash Awards ranging from $250 to $2000, 2006-2008
2 Group Cash Awards ranging from $780 to $825, 2007 & 2008
2 Individual Time-Off Awards, 2006 & 2008
Page 5 of 5
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