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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000




results-driven manager eager to contribute expertise in operations, team building, customer service, and fiscal administration toward actively supporting a progressive organization in optimizing bottom-line performance.


areas of strength


relationship building contract administration & negotiation client/customer satisfaction project management financial administration scheduling & planning administrative management


professional experience


rood maritime, san diego, california, 2006 to present

owner / operator

         as a us coast guard licensed merchant marine officer, skillfully negotiate and secure contracts valued at up to $100k with both maritime insurance companies and individual customers.

         successfully fulfill contract assignments for several of the largest commercial maritime towing and salvage companies nationwide, generating $400k+ in gross revenues for 2007.

         strategically plan, coordinate and steer large-scale salvage projects throughout western u.s. and mexico region to maximize use of resources and ensure on-time, budgetary-compliant completion.

         demonstrate proven versatility in efficiently controlling administrative functions such as billing, collections, bookkeeping, budgeting, licensing, and taxes.

         diligently maintain and manage seven vessels along with associated systems and equipment.


boat america corporation, newport beach, california, 2004 to 2006

customer service representative

         ranked as top performer company-wide, earning recognition for most calls answered, greatest accuracy, most new membership sales, and highest existing account service-level upgrades.

         dispatched land and sea resources for mariners to expedite emergency or non-emergency assistance ranging from giving directions to facilitating life-saving rescues.

         cultivated, nurtured and maintained collaborative relationships with public agencies such as local harbor patrols and u.s. coast guard.


in-n-out burger, laguna niguel, california, 1997 to 2004

assistant store manager          (2001 to 2004)

associate         (1997 to 2001)

  • achieved grade of 97% upon completion of comprehensive management training program which focused heavily on customer service, public relations skills, leadership, and organizational skills.
  • prepared, documented and tracked armored transport pickups and other critical financial transactions. 
  • demonstrated exemplary supervisory talents in scheduling, training, and motivating 50+ associates.

education  & credentials


mba degree, chapman university, orange, ca, 2005

ba degree, washington state university, pullman, wa, 2003

u.s. coast guard licensed master captain with sailing and towing endorsements

padi licensed divemaster c 9 specialty dive ratings

general class amateur radio operator & member of south orange amateur radio association


yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000














hiring agent name


company name


city/state/zip code




please accept this letter and accompanying resume in application for the <insert job title/position> opportunity that is currently available.  in advance, thank you for your time and consideration.


in addition to strong customer relations expertise, i bring to you solid abilities in project management, and an excellent blend of organizational, communication, interpersonal, and prioritization skills. to complement these qualifications, i m able to identify and resolve problems in a timely manner, work flawlessly under pressure, and establish influential and synergetic partnerships vital to maximizing revenues and bottom-line performance.


as a proactive contributor to your organization, you will find me to be an achievement-oriented professional committed to helping you maximize revenue growth and profitability via tenacity, innovation, critical thinking abilities, and resourcefulness.  i am confident that i could be a valuable asset to <insert name of company>, and look forward to interviewing with you in the near future.






yyyyyy x. yyyyyy

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