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yyyyyy x. yyyyyy

(xxx-xxx-xxxx • abc@xyz.com

 

 

results-driven leader eager to offer broad scope of it employment background, military experience, and academic credentials with a focus on key project management and team building talents toward maximizing an employer s success.

 

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profile of qualifications

 

hardware / software upgrades • systems auditing • end user / customer support • problem escalations / resolutions

problem-solving / troubleshooting • technical writing • team leadership • report writing • data / records management

 

         integral leader with a proven track record for conceptualizing state-of-the-art solutions to meet it goals within varied leadership roles, including offering eight years experience with the u.s. marine corps whereas multiple performance awards were achieved.

         out-of-the-box thinker who provides continuous it improvements spanning a range hardware / software to boost key efficiencies, along with demonstrating solid abilities in developing close partnerships with senior management, technical peers, and end users.

         ambitious self-starter who plans, prioritizes, and manages multiple tasks within high-pressure, deadline-driven it environments.

 

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education & technical summary

 

associate of science in computer networking systems (3.87 gpa, projected march 2011)                           itt technical institute

 

network technology & service integration • network standards & protocols • network application services & security

operating systems • microsoft desktop operating systems • microsoft network operating system

linux operating system • linux system administration • database development

structured cabling • computer programming • wan technology & application

microeconomics • mathematics • group dynamics • problem-solving

 

microsoft office suite • adobe photoshop • microsoft server 2003 • active directory • cabling

raptor • python • shell scripting • sql • visual basic • linux / unix • windows vista / xp / 7

 

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professional synopsis

 

level i tech support, 2wire.com, inc.                                                                                                                                                        2010

 

         utilize broad scope of industry knowledge and dynamic technical acumen to provide user telephone support via predefined processes that identify problem severity and / or issues resolutions, including troubleshooting key hardware and / or software challenges, assisting users of clients technical products / services, and responding to various basic inquiries and / or escalations.

         liaise among customers to promptly respond to diverse needs, understand problem requirements, and resolve basic concerns.

         effectively transfer misdirected customer requests to appropriate parties to ensure seamless processes and quality service levels.

 

team leader, itt technical institute student tech squad                                                                                                             2010

 

         applied strong leadership talents toward training and managing a student tech squad in overseeing all aspects of daily operations, including checking in new it systems and assuring proper paperwork was completed by customer and technician.

         maximized operations efficiency by auditing systems, scanning for malicious software, and clearing out temp files and other caches.

         conducted system hardware / software upgrades and reloaded operating systems as necessary to guarantee optimal operations.

         coordinated and supplied detailed reports to provide daily and weekly status and tools / software needs for a faculty advisor.

 

squad leader / communications assistant / nco / combat engineer, united states marine corps                               2002 c 2010

 

         expertly set up a satellite communications array, along with cabling a battalion-sized area for secure / non-secure communications, testing phone and data lines, and ensuring highest possible bandwidth as a key communications assistant.

         trained and supervised 1,000+ personnel in sops, including implementing a biometrics analysis toolkit inputting 3,000+ persons into a database, supervising storage logistics, and writing a desktop procedure that became the sop for all region units.

         designed training plans for chemical, biological, and nuclear warfare defense, including presenting training reports and schedules to senior-level staff, running training evolutions in real-world cbrn situations, and selecting and training a monitor and survey team.

         served as combat engineer and acted as foreman and company operations chief for several construction sites, including scheduling the planning and movement of materials and personnel to enable the completion of 1,200 missions in a two-week period.

         organized a 300-member company and created a security plan to keep a company-sized location secure from physical penetration.

         trained and managed of a top-performing 15-member team in executing the planning and set up of a bulk fuel distribution center.

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