customer service / business operations professional
results oriented customer service and supervisor professional with expertise in process improvement and general business operations. offering over 20 years of leadership experience with a track record of driving positive change in underperforming operations. reputation as a fair and effective leader with the ability to gain the cooperation of staff and peers to meet objectives for growth and customer service excellence. seeking a management position with a progressive organization that values leadership, tenacity and a dedication to building high performance business operations.
w problem solving
w sound judgment
w interpret technical data
w strong ethical standards
w business process management
w perform need/gap analysis
w oral and written communication
w identify & define client needs
w training & mentoring
w relationship cultivation
w determined and decisive
w recognized leadership ability
united states postal service (1985 to 2008)
officer in charge (1998 to 2008)
w selected by senior management to lead underperforming operations to success; led reorganization of budget management processes, increased employee morale through extensive training and mentoring efforts and increased overall performance and customer service satisfaction.
customer service manager (1997 to 2009)
w gained promotion due to dedication to organizational development and customer service initiatives.
w oversaw 5 branch supervisors and 135 employees and a $32mm annual operations budget; managed day to day operations for 3 branch finance departments and consistently exceeded performance expectations.
customer relations coordinator 1995 to 1997)
w interacted with business and corporate clients to create new accounts.
w created a positive image in the community, handled high level customer complaint and consistently provided agreeable resolutions.
customer service supervisor (1993 to 1995)
oversaw day to day operations of a delivery unit with 14,000 residential and business customers.
led employee development and training efforts for 35 city carriers and increased overall customer service satisfaction from 57% to 88%; received recognition for superior efforts and substantial growth in customer satisfaction indicators.
city carrier (1985 to 1993)
w sorted, bundled and put mail in order for delivery; delivered mail to residences and business establishments along specific routes.
private investigator course harcore learning academy (1994 to 1995), carrier tech training (1993),
covey training (1994), transitional leadership (1994) and presentational skills training (1994)
united states army (1978 to 1984) - squad leader, personnel services
dear <name here>,
i have enjoyed much success in my career as a successful management/operations professional, and am ready for additional responsibilities and challenges. please accept this letter and the attached resume as application for the position of <position here>. i am convinced after reading the description for this position on <location of job ad here>, that i am the ideal candidate for the job.
i have an excellent track record of cultivating business relationships and improving performance in underperforming operations. according to the job description for <position here>, you are seeking someone with the ability to <choose something from the job description here>. i am well versed in <specific here> and know that i could be an integral member of your team. in addition, i am a highly effective trainer with the ability to drive employee performance initiatives and lead organizations to exceed expectations for success.
in addition, i have been consistently acknowledged by my employers for exceeding performance expectations. i have been promoted on several occasions and reputation for being persuasive and diligent in my efforts is well earned.
i would like to be considered for a position with <organization here> in which someone of my background could make a contribution. i will contact you soon to arrange for an interview. should you require any additional information, i can be contacted at the phone numbers listed above.
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