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yyyyyy x. yyyyyy

102 queen ann s gate apt. 0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

 

versatile business professional eager to contribute broad-scope retail management experience toward supporting a dynamic organization in maximizing bottom-line performance.

 

profile

 

  offer solid and progressive management experience, including expertise within business operations, employee development and customer service capacities.

  adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.

  apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.

  capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.

  excel in recruiting, building and leading top-performing, client-focused sales teams.

  skillful at performing independently or within a team to exceed all operational goals and objectives.

professional experience

 

manager famous dave s restaurant                                                                                                                   2008-present

  sharp business acumen and experience in managing broad scope of operations, from sales/marketing, customer service and inventory management to sales marketing programs, loss prevention and cash management functions.

  effectively hire, train and direct personnel teams and actively collaborate in human resource operation functions such as conducting interviews, evaluating performance and providing guidance/mentoring.

  consistently ensure delivery of quality customer service vital to sustaining and growing clientele base.

  responsible for organizing and managing all off-premises catering operations.

 

catering manager famous dave s restaurant                                                                                                                 2008

  effectively identify and capitalize on opportunities to develop clientele and secure new accounts, ensuring profitable roi on all accounts.

  successfully ensured superior quality standards on all products and client deliveries.

  cost-efficiently hire, train and coordinate team in providing quality customer service to all accounts.

 

server/trainer bertucci restaurant                                                                                                                        2002-2008

  managed a broad range of guest service operations, including handling customer complaints, fulfilling requests and anticipating needs; received numerous commendation letters with highest average guest check.

  responsible for coordinating and administering of all new service personnel.

 

nutrition assistant south shore hospital                                                                                                           1992-2002

  consistently handled all patient diet functions on behalf of hospital, from interviewing patients to determine diet histories, reviewing medical history and developing nutritional programs to planning over 60 patient charts and providing in-depth nutritional education to patients and family.

 

production control administrator blh electronics                                                                                       1989-1992

  successfully developed and implemented innovative document flow procedure, tracking product performance and product reports.

 

accounting clerk uno restaurants, inc.                                                                                                                 1988-1989

  managed a wide variety of accounting functions, including accounts payable, bookkeeping, invoicing, payroll, sales reports, and bank deposits reconciliations.

 

office manager windsor furniture                                                                                                                          1987-1988

  effectively supervised all business operations, from budget preparations, inventory control and payroll to accounts receivable, customer satisfaction and product troubleshooting.

 

~ additional key experience ~

 

activities director senior living center

program activities director randolph kids camp

 

professional education

 

marketing/management laboree college dorchester, ma                                                                                       1992

marketing/management norfolk community college                                                                                                               1988

marketing/management massasoit community college brockton, ma                                                                              1987

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