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yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
objective
productive, quality-oriented administrative professional eager to contribute exceptional executive support, personnel management and project administration skills toward optimizing operations of a progressive organization.
career profile
ø well-organized multi-tasker with strong detail orientation.
ø commitment to operational procedures/standards.
ø contributor to increasing overall workplace proficiency.
ø highly-skilled individual able to make optimum use of resources.
ø excellent performer in stressful situations.
ø district trainer for labor management system and shrink control.
ø assisted with store location grand openings.
ø adept at coordinating with management, employees and the public.
ø extensive record of providing service in high-volume environments.
ø authoritative competence in communications and policies.
ø comprehensive grasp of business management.
ø outstanding communications and presentation skills.
ø strong background in task prioritization and execution.
ø successful record in providing service in high volume environments.
professional experience
tops market 1987 - present
customer service manager, hamburg, ny (2009-2010)
promoted to oversee 30 associates; responsible for training and coaching/counseling.
focus on developing and maintaining excellent customer relations, including providing excellent service.
customer operations manager, orchard park, ny (2008-2009)
customer operations manager, hamburg, ny (2005-2008)
customer operations manager, depew, ny (2002-2005)
at all three store units, held comprehensive store operation authority, including service desk, bookkeeping and front-end cashiers, paying particular attention to decreasing shrink levels.
charged with assuring appropriate staffing levels at all units.
placed strong emphasis on establishing and supporting exemplary customer relations.
human resource manager, springville, ny (1998-2002)
as hr manager, held responsibility for comprehensive knowledge of all state and federal laws.
played key role in hiring store personnel, including interviews and orientation.
oversaw weekly payroll.
assignment included all records administration and retention.
education
springville, ny, high school
diploma, 1986
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