career objective                              

results-focused it solutions architect eager to contribute technical proficiencies as well as dynamic business analysis, problem solving, and project management skills toward supporting the employer in maximizing performance

profile                                                

ø  offer more than 15 years of progressive information technology experience, with expertise in based computing and application virtualization

ø  solid record of boosting financial performance by improving efficiency, productivity, staff performance levels; successfully manage key projects from conception through completion

ø  demonstrated ability to build and lead top-performing support teams; strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs

ø  apply depth of knowledge in infrastructure assessment, strategic planning, process automation, client relationship management, and quality assurance techniques to meeting corporate objectives

ø  actively support company in maximizing bottom-line profits by effectively negotiating vendor contracts to achieve competitive pricing and terms

ø  dynamic organization, prioritization and time management skills; consistently achieve critical deadlines while maintaining high quality standards

ø  proactive team player equally effective in independent and collaborative environments

professional experience                

denali advanced integration, redmond, wa                                                                                           7/08 c 1/09

citrix architect consultant iv

 

at&t, bothell, wa                                                                                                                                 7/00 c 7/08

systems architect ii (5/04 c 7/08)

systems engineer ii (4/02 c 4/04)

senior systems administrator c analyst iii (10/01 c 4/02)        

senior systems administrator c analyst ii (6/00 c 10/01)         

 

mtm technologies (formerly vector esp), woodinville, wa                                                                    9/99 c 6/00

senior systems engineer / webmaster

 

clinitech information resources, wenatchee, wa                                                                                   3/98 c 9/99

senior field service technician

 

c/5 communications, pullman, wa                                                                                                        1/94 c 3/98

leadership team member

senior systems engineer

service department manager

telecom engineer / class instructor   

 

~ key achievements ~

• delivered a full spectrum of it consultation services for denali advanced integration, evaluated existing client infrastructure to recommend improvements, implemented enhancements, trained users and provided documentation,  efficiently resolved potential issues, and managed vendor relationships
• in recognition of outstanding performance, steadily progressed within at&t to attain ultimate position as systems architect ii with responsibility for one of the continent s largest citrix server based computing environments, with 3,500 servers and 42,000 concurrent users
• spearheaded key at&t initiatives including replacing 40,000 desktop pcs with thin client devices to save an estimated $30m, and coordinating $10m legacy hardware replacement project from conception through completion; provided ongoing guidance for team and delivered quality tier 4 support to 12-member team

 

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• developed and implemented cost-effective enhancements to improve at&t system performance; negotiated multi-million dollar vendor contracts, automated processes, standardized software, and authored procedural documentation, resulting in the reduction of customer service interruptions by 75% and after hours fte support requirements by 90%
• created and supported citrix metaframe, citrix winframe and microsoft nt & 2000/terminal servers for internal vector esp team and top-tier clients including bp oil, at&t wireless, weyerhaeuser, boeing, and nationwide insurance
• successfully planned and executed major system upgrades for clinitech; automated network services programs to save more than 2,000 labor hours, identified and upgraded non-y2k-compliant systems to update automatically, and served as subject matter expert on microsoft products
• performed a broad range of duties for c/5 communications during critical growth stages; conducted hr functions and trained interdisciplinary personnel, installed and configured hardware and software, advised ceo on all technical matters, developed numerous client websites, and achieved 99.99% system uptime

certifications                                   

it map bronze certified professional c enterprise data center operations                                                      2006

foundation certificate in it service management                                                                                             2003    

citrix certified administrator                                                                                                                            2000

microsoft certified systems engineer                                                                                                              1999

 

~ professional development ~

time management ~ it standards ~ telecom standards ~ integrated sdlc ~

employee safety and records management ~ sarbanes-oxley standards