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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000


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versatile, performance-driven it professional eager to contribute technical expertise as well as dynamic network engineering and systems administration talents toward supporting employer operations.

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ø  offer over 10 years progressive it experience in planning, directing and implementing critical projects focused on innovative information technology and end-user solutions.

ø  expertise in developing and executing strategic policies, processes, and methodologies to optimize performance.

ø  highly versatile; quickly master new roles, responsibilities, technologies, and environments.

ø  facilitate smooth communication between staff and senior personnel and expedite workflow to attain objectives.

ø  demonstrate outstanding problem solving and active listening skills; diffuse difficult situations with tact and ease.

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director of it - james craft and son, hanover & york haven, pa                                                     2008-present

  ensure the maintenance and availability of information for over 150 employees in two different areas.

  demonstrate solid it knowledge and dynamic communication skills in supporting broad range of small businesses with their it needs, including network support hardware and end user support.

  prepare and deliver engaging and educational presentations to train end users on how to use available technology, integral to improving productivity and ease of use. 

  successfully apply technical expertise, as well as administrative talents, toward strategically developing and implementing policies and processes that optimize containment of threats, risks and vulnerabilities compromising computing environment integrity.

  conduct comprehensive review and analysis of current industry trends and products to maintain it infrastructure up-to-date and current.

  optimize critical security of operations by strategically designing and executing proactive disaster recovery and business continuity plans, procedures and audits, using symatec s besr and mozy pro.

  strategically define, develop and execute hardware and networking standards instrumental to boosting productivity, efficiency and quality of client operations.


owner/operator - it consulting and service business                                                                      1997-present

  effectively plan/coordinate routine diagnostics, with strong focus on maximizing security, stability and efficiency.

  apply technical expertise and strong communication skills toward acting as first point of contact in providing it consultation, responding to customer inquiries and troubleshooting problems.

  acquire valuable knowledge and experience in all aspects of windows-based systems, troubleshooting/configuration of lan & wan networks and data recovery.

  successfully promote superior service and exceptional customer satisfaction by promptly resolving issues.

  drive all hardware/software system reviews, identify and address existing and potential issues and create proactive upgrades and enhancements for optimal results.

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bachelor's degree in computer science (in progress) - university of phoenix
associates in computer science - university of phoenix

six sigma training kaizan "continuous improvement" seminars (2)

resume bar.jpgtechnical skills

operating systems:  windows 2003, xp, vista

networking:  lan network security, configuration & troubleshooting; wi-fi networks, security and developing and implementing disaster recovery strategies, active directory

security & network monitoring:  symantec antivirus/anti spam software; symantec s backup exec recovery software

network application software:  exchange 2003; windows server 2003; as400; 2003 server; remote support software, including citrix, remote desktop and logmein pro

hardware:  ibm, hp, compaq, dell, cisco routers/hubs/switches

desktop application software:  microsoft excel, word & powerpoint

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