Yyyyyy x. yyyyyy                                                  

Job Posting:  Contact Representative (Teleservice Representative)

Address:  PO Box 0000 xxxxxx xxxx , xxxx , xxxxx 00000

Phone:  (xxx-xxx-xxxx

Email:  abc@xyz.com

Citizenship:  COUNTRY

 

 

Core Qualifications

 

Strategic Planning

Written & Oral Communication Skills

Conflict Management

Organizational Leadership

Productivity/Efficiency Improvement

Multi-Site Operations

Independent Decision-Making

Investigative Skills

Washington s Small Loan Laws

Truth in Lending Act (TILA)

Equal Credit Opportunity Act (ECOA)

 

 

Professional Experience

 

KING COUNTY SHERIFF'S OFFICE - Renton, WA; 6/2008-Present

 

Administrative Specialist II; Salary: $35,360/yr; 1/2009-Present
Supervisor:  May Contact - Capt. Nathan Elledge xxx-xxx-xxxx  

Hours:  40 per Week

 

Contribute detail orientation and advanced communication skills in responding to public and employee questions and retrieving voicemail messages on a daily basis.  Exhibit strong organizational abilities in performing data entry using Microsoft Word for documents and memos for office staff and Excel sheets, as well as creating and organizing paper files.  Every two weeks, batch time sheets and forward to payroll staff for processing, with strong focus on accuracy and timeliness.

Communications Specialist; Salary: $37,440/yr; 6/2008-1/2009

Supervisor:  May Contact - Tara Murker, 206-296-3311

Hours: 40 per Week

Proficiently provided emergency assistance to the public and to officers on duty.  Communicated directly with various Public Safety personnel including Law Enforcement Officers, EMS, Fire and other Public Safety Personnel.  On a daily basis, used the Positron Power 911 system to identify caller via land line, wireless or VoIP phone line.  Acquired valuable knowledge and experience in telephone, radio and computer assisted dispatch and other communication equipment.  In addition, applied knowledge of city, county, state and federal guidelines, including privacy laws, in a fast-paced, high-pressure environment.  

 

Applied advanced communication skills in serving as first point of contact in responding to emergency and non-emergency 911 calls, operating communication equipment and dispatching appropriate personnel.  Gathered necessary information by interviewing callers and entering responses into a computer system.  Quickly analyzed the situation and made immediate decisions.  Proficiently determined appropriate procedures and guidelines to apply to specific calls and situations.  Communicated directly with police mobile units and other emergency agencies by using telephones and radios.  Maintained comprehensive records of calls and actions taken and completed detailed written reports.

 

 

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Yyyyyy x. yyyyyy                                                  

Job Posting:  Contact Representative (Teleservice Representative)

Social Security Number: XXX-XX-XXXX                                                                                  page 2 of 3

 

 

MEMBERS CLUB AT ALDARRA - Fall City, WA

 

Server; Salary: $5,000/yr; 5/2004-Present
Supervisor:  May Contact - Doug Kauffman, 425-222-7828 

Hours:  10 per Week

 

Successfully promote superior service and exceptional customer satisfaction by promptly providing courteous and professional service in a fast-paced environment.  Proactively maintain up to date on the bar and food menu in order to appropriately assist customers.  Set up the tables for lunch and dinner, as well as golf tournaments.  Develop strong relationships with club members, staff members and guests to ensure repeat business.

MCCARTHY FINANCE - Lynnwood, WA; 2/000-6/2008

 

Store Manager; Salary: $40,000/yr; 1/2003-6/2008
Supervisor:  May Contact - Angela Williams, 425-775-7500

Hours:  40 per Week

 

Contributed dynamic leadership skills in managing, mentoring and motivating 7 employees throughout 5 different locations, playing an instrumental role in the development of top performing team members.  Directly oversaw all aspects of daily store operations.  Strategically plan and coordinate workflow to maximize use of human resources while controlling labor costs and meeting customer needs.

 

Acquired extensive knowledge and expertise on Washington s small loan laws, including provisions restricting payday loans.  I ensured strict adherence to all applicable laws and followed the legal loan limit, fee limit, no-cost term extensions, refinances or rollovers and default charges.  I also closely followed military lending laws, Truth in Lending Act (TILA) and Equal Credit Opportunity Act (ECOA).

 

Conducted comprehensive business reviews on a weekly basis, comparing month to date figures on fees, returned checks and payments for store.  Used Cashwise program on a daily basis to process loan, check cashing, and money order sales, as well as prepare weekly and monthly reports including tracking daily, weekly, monthly sales and employee performance.  Processed Western Union and MoneyGram wire transfer services and well as print out nightly reports.

 

Contributed decisive, motivating leadership skills toward successfully boosting profits 25% while simultaneously increasing team morale, leading to higher productivity and retention.  Ensured new hires are properly educated on all facets and phases of company training programs, policies and procedures.  Spearheaded diverse administrative activities including staffing, training and performance evaluation.  Promoted superior service and exceptional customer satisfaction by promptly resolving issues and preventing escalation. 

Assistant Manager; Salary: $XX,XXX /yr; 9/2000-1/2003
Supervisor:  May Contact - Angela Williams, 425-775-7500

Hours:  40 per Week

 

Actively supported the Manager in the training and development of employees and maintain the appearance, systems and organization of the store for maximum financial performance.  Facilitated a positive and productive work environment by promoting the growth and learning of other team members.  Exhibited advanced communication and interpersonal relation skills in handling customer transactions professionally, accurately and efficiently.  Worked closely with the Debt Recovery Department for customer debt resolution and to provide requested paperwork.

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Yyyyyy x. yyyyyy                                                  

Job Posting:  Contact Representative (Teleservice Representative)

Social Security Number: XXX-XX-XXXX                                                                                  page 3 of 3

 

 

Teller; Salary: $XX,XXX/yr; 2/2000-9/2000
Supervisor:  May Contact - Angela Williams, 425-775-7500

Hours:  40 per Week

 

Provided exceptional customer service by maintaining professional behavior and by processing transactions quickly, accurately and efficiently.  Greeted customers professionally and in a friendly manner.  Promptly handled transactions and relied upon to perform cash handling.

MILL CREEK COUNTY CLUB - Mill Creek, WA

 

Server; Salary: $15,000/yr; 6/1995-8/2004
Supervisor:  May Contact - Jim Burnett, 425-743-1444

Hours:  25 per Week

 

Performed broad range of duties, including Busser, Server, Banquet Server and Bartender.  Proactively built and established key relationships and liaised effectively with senior management, staff and members.  On numerous occasions, worked over eight hours in one shift, with shift hours varying anywhere between 5am to 2am.

Education/Training/Certifications

 

EDUCATION/TRAINING/PROF. CREDENTIALS/LICENSURES
Shoreline Community College 
Shoreline, WA US 
Some College Coursework Completed 
General Studies. 

 

Technical skills

 

ADP payroll program, Microsoft Word, Excel and Outlook; Typing Speed: 40 WPM

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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