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yyyyyy x. yyyyyy                           

 

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx

abc@xyz.com

 

 

Career Objective

 

Results-driven Accounting and Customer Service Professional eager to contribute diversified solutions-oriented experiences toward boosting bottom-line performance of progressive company

yyyyyy x. yyyyyy

 

Profile of Qualifications

 

Ø  Highly experienced Customer Service/Bookkeeping Professional offering proven proficiency in variety of settings, ranging from several telecommunications companies to large-scale accounting firms

Ø  Feature dynamic communication skills, effectively collaborating across all areas of operations, corporate levels and clientele to maximize results and optimize customer relations

Ø  Excel at fostering customer relations, quickly processing and researching all client needs and sufficiently resolving all requests/disputes; Thrive at driving increased repeat/referral business by creating customer trust and providing exceptional follow-up

Ø  Expertise in planning, coordinating and managing administrative workflow and projects to efficiently meet critical deadlines and operational goals; Proven tax-preparation and payroll experience

Ø  Consummate team player with passion for learning, interacting with people and volunteerism

yyyyyy x. yyyyyy

 

Professional Experience

 

Gildea & Ivanis LLP, New York, NY                                                                        2004-Present

Junior Accountant

 

  Show keen ability in creating comprehensive financial statements and customized financial reports and processing bank reconciliations, cash disbursements and cash receipt trial balances

  Outstanding organizational skills with ability to set priorities and exceed goals, including the organization and preparation of clients tax returns

  Efficiently process closing entries, account adjustments and journal transactions for data entry as well as preparing W-2/1099, federal and state quarterly withholding tax forms for clients

  Highly effective at managing daily financial transactions related to accounts receivable/accounts payable, bookkeeping, payroll and employee training

  Cohesively assist senior management in annual budget preparation

 

Verizon Wireless/Adecco, Rego Park, NY                                                                   2003-2004

Customer Care Representative

 

  Excelled at quickly resolving high volume customer inquiries, providing appropriate and accurate information on behalf of leading wireless service provider

  Successfully retained customer satisfaction by proactively following up with respective client needs, ultimately driving new business by upgrading customer plans and effectively processing merchandise returns and exchanges

  Applied appropriate assertiveness and diplomacy when dealing with upset customers, operating in the highest of professional standards

  Exercised independent decisions and necessary discretion in satisfying customer complaints

 

 

 

King Teleservices, Long Island City, NY                                                                    2002-2003

Customer Care Representative

 

  Efficiently handled claims processing for Siebel and Web Terms database, including appropriately assisted customers in preparing service requests

  Displayed strong aptitude in implementing all company programs, systems, and procedures

  Researched requests and queries, effectively connecting customers with the appropriate agency

   

Eatzi s Market & Bakery (Macy s), Long Island, NY                                                  1998-2000

Assistant Bookkeeper/Sales Associate

 

  Accurately and thoroughly audited and updated client information utilizing QuickBooks

  Maintained strictest of compliance to company operating policies and procedures

  Responsible for all overseeing all cash transactions including bank deposits and daily cash register reconciliation

 

yyyyyy x. yyyyyy

 

Education

 

University of Phoenix (Online)

Master of Business Administration, Accounting (Present)

 

Berkeley College, New York, NY

Bachelor of Science, Marketing; 2003

 

yyyyyy x. yyyyyy

 

Technical Proficiencies

 

Microsoft Windows XP and Microsoft Office (Word, Excel, PowerPoint, Access); QuickBooks and Quicken; After the fact Payroll; Pro Systems for Tax Prep; Type speed: 50 wpm                                   

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

yyyyyy x. yyyyyy                           

 

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx

abc@xyz.com

 

 

 

Date

 

 

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

I am currently seeking a challenging growth opportunity with a dynamic company and am submitting my resume for your review.  In advance, thank you for your time and consideration.

 

As demonstrated in the accompanying resume, I offer extensive Accounting and Customer Service experience and a history in exceeding company goals and expectations. I am now eager to apply this results-oriented background toward delivering immediate results for your company while building a progressive, long-term career of mutual benefit.

 

As an employee, you will find me to be someone who is skillful at proficiently processing and executing a vast array of accounting, banking and tax and payroll-related documents and duties, operating with the highest of standards. I also offer dynamic communication skills, effectively collaborating across all areas of operations and clientele, maximizing results and fostering high levels of customer satisfaction.

 

Additionally, I m the consummate team player with a passion for learning, interacting with people and volunteerism.  I am confident I will be a valuable asset to your operations, and look forward to interviewing with you in the near future.

 

Sincerely,

 

 

Jeannette Williams

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