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Management ~ Supervision

Qualifications Profile

Offering several years of professional and college employment in service-oriented, client-focused settings where strong leadership skills have been capitalized on in driving diverse areas of operations ~ Extensive experience in customer service and human resources ~ Committed to succeed as illustrated by employment concurrent with academics ~ B.S., Organizational Development and Supervision Technology

Operations Management             Client Relations                         Performance Optimization

Staffing/Training/Development                Supervision and Scheduling        Personnel Records

Project Administration                            Program Management                Event/Meeting Planning

Quality Assurance                                 Regulatory Compliance               Policies & Procedures


Manager, Steak N Shake                                                                                                2009-Present

Demonstrate dynamic leadership skills in steering full-scope shift/daily operations, with focus on efficiently and cost-effectively delivering superior customer service

Heavily involved in human resource functions spanning personnel files management, scheduling, supervision, and collaborative staff development

Effectively define, develop and implement targeted policies, processes and strategies to boost productivity and profitability while maintaining high quality standards


College Employment


Summer Employee, U.S. Government                                                                         Seasonal 2007

Proficiently administered diverse projects supporting government programs and objectives ranging from organizing/tracking personnel files and facilitating a library project to coordinating overseas distribution of classified pouches and planning, arranging and executing offiste meetings


Student Coordinator, Windsor Dining Court-W. Lafayette, IN                               Fall 2007-Fall 2008

Successfully recruited, hired, trained, and coordinated over 100 supervisory and associate student employees; effectively coached, counseled and evaluated to ensure optimal performance and implemented action plans to boost individual and group results and resolve employee inefficiencies

Spearheaded training in Universal Precautions and Right to Know in support of regulatory health/safety compliance


Student Supervisor, Windsor Dining Court-W. Lafayette, IN                             Spring 2007-Fall 2007

Oversaw up to 20 Student Associates; strategically delegated positions/workflow and oversaw operations in high-volume, fast-paced dining environment for optimal results


Academic Credentials

B.S. Organizational Leadership and Supervision Technology; Dec 2008

Purdue University-West Lafayette, IN

Semester Honors, Spring 2008 (3.54 GPA) and Fall 2007 (3.8 GPA)



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