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Yyyyyy x. yyyyyy             0000 xxxxxx xxxx , xxxx , xxxxx 00000



Career Objective                                                                                            

Results-driven leader eager to contribute dynamic operations management, business development, and closing talents toward actively supporting Princeton Review in optimizing performance as the Director of Operations



Ø  Offer 12 years progressive experience in business and operations development, including extensive experience in sales and customer relations, with comprehensive management background.

Ø  Effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.

Ø  Proactively recruits, train, develop and direct motivated teams and create a collaborative environment conducive to achieving high levels of employee retention and job satisfaction.

Ø  Dynamic communication, negotiation, relationship building and problem-solving abilities.

Ø  Excel at interacting with broad populations including senior management and staff as well as clients and external contractors.

Ø  Proven track record of streamlining operations, boosting business growth and developing overall company strength.

Ø  Extensive network of quality educators located throughout Franklin County as well as numerous suburban school districts throughout Columbus, OH.


Key Achievements                                                                                            

Ø  Joined Ohio Center for Broadcasting when admission activity had dwindled to zero for a period of 8+ weeks; single-handedly enrolled 84 students into the program from February to October 2007.

Ø  Key member in leading Cincinnati campus of Ohio Center for Broadcasting to #1 in company 2nd and 3rd Qtrs 2007 for lead to enroll conversion and for enroll to start conversion.

Ø  First recruiter in Kaplan Staffing Services Worthington office to place candidate with six figure salary.

Ø  Quickly obtained Mortgage Broker License within 3 months of hire at First Equity Group; eventually brokered a successful company-high $750K refinance.


Professional Experience                                                                               

American Sound Masking LLC - Indian Rocks Beach, FL/Columbus, OH                          2007-Present

Director of Operations & Sales

  Recruited to develop client base in the central Ohio area and further expand growth in Florida.

  Spearhead diverse administrative activities ranging from staffing, training and performance evaluation to workflow planning, policies/procedures development and sales force organization.


Ohio Center for Broadcasting - Cincinnati, OH/Columbus, OH                                          2007

Regional Director of Admissions

  Contributed dynamic leadership and organizational skills in reviving the Admissions Office; successfully identified problems, developed leads and enacted effective policies and procedures.

  Successfully initiated a dynamic orientation process resulting in stronger enroll to start percentage and innovatively created a follow-up campaign to retain enrolled students.

  Innovatively designed and developed targeted High School marketing plans to boost enrollment.


Ohio Institute of Health Careers - Columbus, OH                                                                         2006-2007

Director of Admissions

  Directly oversaw all aspects of daily operations of the Admissions Office while managing 5 team members, demonstrating exceptional project management and organization skills in achieving operational goals and timelines.

  Proficiently developed and implemented enrollment strategies supporting enterprise-wide operations including major referral events, Student Ambassador Program and campus beautification project.

  Improved communications between Admissions and Financial Aid departments by proactively streamlining processes and procedures.

  Created and executed short and long range organizational goals, objectives, strategic plans, policies and operational procedures, with strong focus on optimizing productivity and efficiency.


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National Educational Services - Cincinnati, OH/Columbus, OH                                         2004-2006

Annuities Representative

  Built and established key relationships in Columbus in order to develop and maintain the market within all public schools in Franklin and contiguous counties.

  Conducted comprehensive review and tax analysis in order to provide individualized recommendations and determine the appropriate programs for each client.

  Successfully promoted superior service and exceptional client satisfaction by promptly resolving issues and preventing escalation.

  Worked closely with Payroll/Benefits Departments of School Districts; established and maintained personalized retirement fund accounts.


First Equity Group LLC - Westerville, OH                                                                        2000-2004

Director of Operations/Senior Loan Officer

  Demonstrated exceptional versatility in performing multiple functions for a new brokerage firm, including Office Manager, Marketing Director and Processor, as well as Senior Loan Officer and Director of Operations.

  Exhibited strong interpersonal relation skills in developing professional relationships with numerous lenders (local and national), title, real estate, and appraisal firms.

  Steered all facets and phases of AP, AR, GL and Payroll.


Kaplan Staffing Services - Worthington, OH                                                                               1997-2000

Executive Recruiter

  Successfully established a new recruiting desk for accounting and financial professionals, with full responsibility for all marketing efforts to encourage client and candidate base growth.

  Efficiently planned and coordinated workflow, defined staffing requirements and assigned projects to optimize utilization of human capital and operational resources.

  Established successful professional relationships with The Limited, PriceWaterhouseCoopers, Ohio Savings Bank, Bank One, Schneider Downs, Nationwide Financial Services, as well as numerous other clients.


Professional Training                                                                                    

Certified Personnel Consultant - Ohio State University

Ohio Mortgage Broker License

Series 6 License

Ohio Life & Annuities License



Yyyyyy x. yyyyyy             0000 xxxxxx xxxx , xxxx , xxxxx 00000














Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging career opportunity as the Director of Operations and am submitting my resume for your review.  In advance, thank you for your time and consideration.


From leading high performance teams and facilitating superior client servicing to streamlining operations and executing proactive organizational processes/procedures, I have continually excelled in maximizing performance as a dynamic leader.  I excel in identifying and resolving inefficiencies, introducing solutions instrumental to boosting performance and strategically utilizing resources to generate optimal results.  As illustrated by my career background, I have continually advanced in operations management and business development, assuming increasing levels of responsibility.  To complement my experience, I offer an extensive network of quality educators located throughout Franklin County and numerous suburban school districts throughout Columbus, Ohio, which will bring an immediate value of goodwill.


As a member of your staff, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  I am confident that I could be a valuable asset to your firm, and look forward to interviewing with you in the near future.







Yyyyyy x. yyyyyy



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