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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx •



skilled it student eager to contribute help desk training as well as strong computer networking skills and communication talents toward actively supporting an organization in maximizing performance.




  • offer solid and progressive entry-level it experience, including academic training and hands-on experience in document scanning, help desk support or network security operations.
  • in depth expertise in handling all clerical functions, professional computerized bookkeeping accounts, and the development of formal business documents.
  • strong background as a document scanner, with experience managing high document volume in a fast-paced environment.
  • adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
  • apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
  • capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.


professional experience

insurance scanner prudential                                                                                                      2005-2009

  • skillfully scanned insurance claims into a computer database, ensuring proper formatting of all documents.
  • successfully corrected all improper information in insurance, medical, and annuities claims.


shipping department helper safeguard                                                                                        2004-2005

  • actively collaborated with shipping department personnel in handling all shipping functions, from organizing outgoing packages on the belts by color code orders and stapling deposit tickets on a stapler machine.
  • proficiently logged packages into a computerized software system, facilitating timely and efficient shipping via ups ground, next day air, and air borne.


clerical clerk eds/gmac                                                                                                                        2004

  • efficiently prepared all company mortgage documents for scanning, ensuring correct rendering.


assurances clerk/claim processor general electric financial                                                    2001-2003

  • successfully sorted medical, legal and miscellaneous claims, ensuring accurate preparation for claims examiners.
  • utilized word processing and scanning programs in preparing medical notes for cms -1500 claims, medicaid s, medigaps claims and automotive claims.


professional education


bachelors of science in information technology peirce college                                                          date

key coursework: network defense and counter measures, wireless network security, help desk support


associate degree in computer networking peirce college                                                                   date

coursework computerized accounting business skills center                                                     1997-1998


member philadelphia chapter; black data processing association

member peirce college; information technology student association

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