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yyyyyy x. yyyyyy                                                           0000 xxxxxx xxxx , xxxx , xxxxx 00000




driven administrative/management professional with ms certified specialist credentials in word and excel eager to contribute dynamic office/business management, team building, project management and technical skills toward supporting the employer in maximizing operational performance.




career profile

ø  solid experience in all phases of administration and organizational operations.

ø  wide-ranging computer expertise encompassing multiple business applications, e-mail and internet.

ø  record of progression to assignments of increasing authority and responsibility.

ø  demonstrated competence in team leadership, training and customer service/relations.

ø  capacity in working effectively to achieve stringent deadlines/quality standards.

ø  knowledgeable in administrative procedures, policy/procedures and data entry.

ø  skilled in office management.

ø  excellent capacity in prioritization, problem solving and effectiveness in fast-paced environments.

ø  well-organized multi-tasker with exceptional interpersonal skills.

ø  deliver outstanding administrative support on a consistent basis.

ø  notable ability in personnel training and employee retention.

ø  adept in project management, client relations and tracking systems.



professional experience

coverall cleaning concept, houston, tx                                                                            2004 - present

office manager

       originally recruited as administrative assistant and earned rapid promotion to assistant office manager and office manager.

       direct staff of 20 personnel.

       deliver critical support to regional director performing franchise sales.

       administer and originate weekly/monthly reports for regional director and corporate headquarters.

       update and manage corporate documentation, reconcile cash and facilitate bank deposits.

       oversee payroll documentation.

       generate/monitor franchise owner contracts.


charles and mamie eldridge, sparks, nv/riverside, ca                                                          1998 - 2007

property manager

       recruited to perform rental property management and tenant customer service.

       ensured property maintenance, scheduling and reference checking.

       originated rental/lease agreements and related correspondence.



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yyyyyy x. yyyyyy

page two




lake tahoe supply company, carson city, nv                                                                      2001 - 2002

office manager

       retained to perform comprehensive administrative duties while directing staff of 12 personnel.

       launched well-received file management/internal control programs.

       directed retail sales and customer service.

       demonstrated solid understanding of accounting practices and principles in efficiently processing payroll, reconciling bank accounts, performing detailed month-end reporting and managing general accounting functions.





earlier background

during 1985-2001, served as executive assistant, vp of finance, pacific dunlop holdings inc., and administrative assistant/rental sales agent, dollar systems inc., both of reno, nv.  in these assignments, performed executive liaison, originated documentation, delivered administrative support, managed office operations, facilitated training and ensured positive investor relations.






truckee meadows community college, reno, nv

business administration studies


yyyyyy x. yyyyyy                                                           0000 xxxxxx xxxx , xxxx , xxxxx 00000







cover letter text








hiring agent name


company name


city, state   zip code


dear                   :


i am currently seeking a challenging career opportunity in an administrative management capacity and am submitting my resume for your review.  in advance, i thank you for your time and consideration.


as demonstrated in the accompanying resume, my professional qualifications include long-term, successful administrative experience along with microsoft certification specialist credentials in word and excel. to complement this background, i possess demonstrated expertise in leadership, account management, executive support, documentation, report origination, sales, customer relations and problem solving, as well as strong analytical and managerial capabilities.  as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. 


i am confident that i could be a valuable asset, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.








yyyyyy x. yyyyyy









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