~ cross-functional team leader • expert in workflow prioritization • profit-focused can do attitude ~

 

results-driven leader eager to contribute proven store management, business development, sales,

team building, and customer service talents toward maximizing a progressive company s profits.

 

profile

 

ø  expert at driving high-volume revenue growth, exceeding profit goals, and enhancing overall customer service levels; able to actively develop new business opportunities for continued marketplace dominance.

ø  adept at multitasking within fast-paced, deadline-driven environments and strategically planning, prioritizing, and coordinating workflow to maximize productivity, efficiency, and quality.

ø  apply strong recruiting skills toward effectively hiring, training, and leading highly motivated teams.

ø  excel at setting strategic sales goals and developing business action plans, along with consistently demonstrating outstanding self-reliance toward achieving excellence in all professional endeavors.

ø  achieved food safety certification in 2007; completed extensive coursework at the university of vermont.

 

professional synopsis

 

key business accomplishments

 

ø  strategically steer profitable actions plans to ensure continued business growth, including spearheading a highly successful breakfast on the patio marketing initiative to enhance store revenue.

ø  attain significant reductions or eliminations in high mark-out items while concurrently taking advantage of low-mark items instrumental toward aggressively pursuing optimal sales results.

ø  recognized as 1 of 50 stores out of over 14,000 to win a corporate-based whole bean contest which achieved substantial employee rewards and site-specific success.

 

restaurant management expertise

 

ø  drive business growth by strategically directing organizational decisions through accurate and efficient analysis of daily, weekly, and monthly business results to profitably impact the company s bottom-line.

ø  ensure compliance with company standards of product / merchandise presentation, signage, and displays to enhance overall sales, along with proficiently assisting customers by demonstrating a comprehensive knowledge of all offered services.

ø  represent a solid store image instrumental in promoting increased sales, a loyal consumer base, and the encouragement of personnel to make decisions to reflect positively on company-oriented well-being.

ø  provide accurate cash handling abilities, as well as guarantee the proper documentation of values through accurate recordkeeping practices and sharp inventory control / supply ordering.

 

team building expertise

 

ø  recruit and supervise a top-performing operations team, as well as profitably schedule employees to attain low labor costs and concurrently ensure broad scope of weekly sales goals are consistently met and / or exceeded.

ø  create dynamic training programs for personnel, including developing, implementing, and maintaining high-quality standards for all associates to provide consistency within store operations.

ø  resourcefully delegate employee tasks to allow individualized work-related confidence.

ø  contribute proactive leadership skills toward conducting valuable personnel meetings and individual reviews to facilitate productive team building, improve communication measures, and encourage useful staff feedback, as well as promote low turnover rates.

 

~ supplemental sales / management experience ~

 

service manager / production manager, thomas cadillac jaguar, hartford, ct                        2002 c 2007

service manager, tony march buick gmc, hartford, ct                                                            2001 c 2002

service manager, ekblade olds cadillac, hamden, ct                                                                 1999 c 2001

service advisor, thomas cadillac jaguar, hartford, ct                                                            1997 c 1999