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yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000




exploring career opportunities to utilize retail operations abilities in a challenging assignment.


career profile

         over 23 years of expertise in customer service and retail operations.

         winner of multiple company awards for customer service, efficiency and team work.

         proven accomplishments in quality control and ensuring customer satisfaction.

         strong problem-solving and dispute-resolution capability.

         exceptional team leader.

         well-versed in financial projection and profit & loss accounting.

         track record of achieving challenging revenue targets.

         refined ability to maximize sales via plan-o-grams and sales floor configuration.

         adept at mentoring and professionally developing staff.

         contributor to increasing overall workplace proficiency and efficiency.


professional experience

walmart, uniontown, pa                                                                                                              2008 - present

overnight stock lead

       oversee staff tasked with restocking frozen food and dairy department.

       ensure freshness of product by disposing of expired supplies.

       provide customer service.


flex check cash advance, uniontown, pa                                                                                       2002 - 2007

branch manager

       supervised operations of cash-advance and payday loan center.

       created successful marketing strategies to expand revenue base.

       mentored and developed exemplary, motivated and successful staff.

       accountable for all financial transactions and revenue.


dollar general, grindstone, pa                                                                                                      1998 - 2002

store manager

       managed all branch operations.

       supervised all merchandising, including plan-o-grams and sales floor coverage.

       recruited, interviewed and trained store personnel.

       coordinated with corporate loss prevention to minimize internal and external shrinkage.

       compiled employee schedules to ensure proper store staffing coverage.

       performed stock ordering and inventory accounting.


lazarus, greensburg, pa                                                                                                              1994 - 1998

receiving merchandise supervisor

       directed loading, unloading and in-store distribution of merchandise.

       responsible for maximizing effectiveness of sales floor displays and store appearance.

       performed task demonstrations to properly orient employees to various procedures.

       recipient of multiple awards including employee of the year for team work and service star award (outstanding service), star award (outstanding team work and service) and red apple award (customer service).


seven springs resort, champion, pa                                                                                           1986 - 1994

hotel assistant

       recorded, inventoried and organized housekeeping supplies and provided customer service to guests.




mount pleasant high school, mount pleasant, pa, diploma

yyyyyy x. yyyyyy                                                            0000 xxxxxx xxxx , xxxx , xxxxx 00000






cover letter text






hiring agent name


company name


city, state   zip code


dear                   :


i am currently seeking a challenging career opportunity in a retail operations management assignment and am submitting my resume for your review.  in advance, i thank you for your time and consideration.


as demonstrated in the accompanying resume, my professional qualifications include over 23 years of retail and customer service expertise. to complement this background, i possess strong merchandising, personnel training, scheduling, problem-solving and managerial capabilities.  as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. 


i am confident that i could be a valuable asset to your practice, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.











yyyyyy x. yyyyyy





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