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yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
objective
exploring career opportunities to utilize retail operations abilities in a challenging assignment.
career profile
over 23 years of expertise in customer service and retail operations.
winner of multiple company awards for customer service, efficiency and team work.
proven accomplishments in quality control and ensuring customer satisfaction.
strong problem-solving and dispute-resolution capability.
exceptional team leader.
well-versed in financial projection and profit & loss accounting.
track record of achieving challenging revenue targets.
refined ability to maximize sales via plan-o-grams and sales floor configuration.
adept at mentoring and professionally developing staff.
contributor to increasing overall workplace proficiency and efficiency.
professional experience
walmart, uniontown, pa 2008 - present
overnight stock lead
oversee staff tasked with restocking frozen food and dairy department.
ensure freshness of product by disposing of expired supplies.
provide customer service.
flex check cash advance, uniontown, pa 2002 - 2007
branch manager
supervised operations of cash-advance and payday loan center.
created successful marketing strategies to expand revenue base.
mentored and developed exemplary, motivated and successful staff.
accountable for all financial transactions and revenue.
dollar general, grindstone, pa 1998 - 2002
store manager
managed all branch operations.
supervised all merchandising, including plan-o-grams and sales floor coverage.
recruited, interviewed and trained store personnel.
coordinated with corporate loss prevention to minimize internal and external shrinkage.
compiled employee schedules to ensure proper store staffing coverage.
performed stock ordering and inventory accounting.
lazarus, greensburg, pa 1994 - 1998
receiving merchandise supervisor
directed loading, unloading and in-store distribution of merchandise.
responsible for maximizing effectiveness of sales floor displays and store appearance.
performed task demonstrations to properly orient employees to various procedures.
recipient of multiple awards including employee of the year for team work and service star award (outstanding service), star award (outstanding team work and service) and red apple award (customer service).
seven springs resort, champion, pa 1986 - 1994
hotel assistant
recorded, inventoried and organized housekeeping supplies and provided customer service to guests.
education
mount pleasant high school, mount pleasant, pa, diploma
yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
cover letter text
date
hiring agent name
title
company name
address
city, state zip code
dear :
i am currently seeking a challenging career opportunity in a retail operations management assignment and am submitting my resume for your review. in advance, i thank you for your time and consideration.
as demonstrated in the accompanying resume, my professional qualifications include over 23 years of retail and customer service expertise. to complement this background, i possess strong merchandising, personnel training, scheduling, problem-solving and managerial capabilities. as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance.
i am confident that i could be a valuable asset to your practice, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.
sincerely,
yyyyyy x. yyyyyy
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