Yyyyyy x. yyyyyy

 

Experienced Systems Administrator with over 10 years experience in providing superior technical support to both internal and external clients. Track record of developing solutions and driving system capabilities to maximize business performance and minimize costs. Proven ability to design, integrate, and support solutions that meet the needs of the end user. Success in leading complex solutions in a high profile, fast-paced environment. Seeking a Windows System Administrator role with responsibility for delivering leading-edge business intelligence solutions. Core Competencies include:

 

Develop Critical Infrastructure

Expert User- Opsware and SMS

Business Analysis/Process Improvement

Project Management/Coordination

Customer /Business Relationships

Meet Deadlines/Exceed Expectations

Quick to Foster Confidence/Gain Trust

System Design & Implementation

Business Continuity Planning

Technology Integration

Hardware/Software Installation

Disaster Recovery/Crisis Management

 

Professional Profile__________________________________________________________

   Proficient problem solver with hands-on experience in troubleshooting installation and functionality issues.

   Provide strategic planning and vision; integrate the requirements of all business units.

   Motivated self-starter with a reputation for dedication to detail, and ability to encourage buy in from staff and peers.

   Superior ability to interpret and translate technical language to audiences of all levels.

   Highly skilled in interacting with internal and external customers to identify opportunities for improvement.

   Manage relationships through process of data flow design, systems integration planning, workflow analysis, and success factor/key performance indicator identification.

   Identify project tasks, dependencies, durations, resource assignments and risks to develop and maintain work breakdown structures and detailed project plans.

 

2001 to Present: Hewlett Packard, Plano, XXXXXX - Windows Systems Administrator

   Began tenure in position as Customer Service Representative and achieved promotion to Systems Administrator.

   Maintain complete accountability for monitoring and troubleshooting devices from NT, Windows 2000-2008/XP, HP Unix, Sun Unix, Switches and router platforms; resolve functionality issues, troubleshoot system issues, and apply security patches to ensure maximized performance.

   Expertise in resolving file system and service issues utilizing Sun Unix, HP Unix, Windows NT/2000-2008/XP applications; ensure a robust and stable system, collaborate with vendors to resolve interoperability issues.

   Utilized VMWare to migrate servers from a physical to a virtual environment; provide ongoing troubleshooting and support.

   Experienced McAfee/ePO Administrator; leverage applications to optimize balance between scanning protection and system performance.

 

2000 to 2001K: Stream International, Dallas, XXXXXX - Technical Support

   Provided exceptional telephone support for end-users with the Dell Computer Corporation; troubleshot connectivity and driver installation issues, and supervised, trained and mentored Staff Technicians to proactively resolve customer escalations.

   Gained significant insight into the Win9x, Win2000, and WinNT operating systems, and achieved assignment to Mentor in Training role based on superior performance and technical savvy.

 

Additional Related Positions

1999: Infinet, Norfolk, VA - Position Here and 1990 to 1998: US Navy, Norfolk, VA - Position Here

 

Technical Proficiencies

 

C Programming and Unix Environments   2006: Foundations Certified, September 2006   Solaris and LINUX

CA Unicenter, HP Openview, BMC Patrol, Tivoli, Omniback, Tarantella, PC Anywhere, ContolIT, Remote Services, MS Office, Autosys, VMWare, VBS Scripting, SAS, Windows: NT4.0 to Server 2008, Apache, IIS, Lotus, DNS, IP Routing, VSphere, McAfee, ePO, and Opsware