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yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
objective
results-driven leader with expertise in operations management eager to contribute talents toward actively supporting a progressive organization in optimizing performance.
career profile
ø over 13 years of broad-based departmental leadership experience.
ø proven background in all facets of operations management.
ø outstanding skills in direction of staff and work procedures.
ø knowledgeable in customer service, sales, quality and supervision.
ø exceptional communications and interpersonal abilities.
ø adept in developing strategic programs to upgrade customer satisfaction.
ø demonstrated competence in team leadership, training and customer service.
ø knowledgeable in administrative procedures, policy/procedures and process improvement.
ø excellent capacity in prioritization, problem solving and effectiveness in fast-paced environments.
ø well-organized multi-tasker with exceptional interpersonal skills.
ø notable ability in personnel development and employee retention.
ø adept in project management, client relations and tracking systems.
technology skills
microsoft office suite, quickbooks, act
professional experience
second baptist school 2010
substitute teaching
cover long-term maternity leave for honors and advanced-placement spanish teachers, levels 3-5.
sprint waste services 2008 - 2009
customer service/dispatcher/collections
optimized routing of front-end loader services, delivered and removed containers and coordinated repairs.
developed 20 new accounts and reacquired 12 old accounts in three-month period.
advanced waste solutions 2006 - 2008
nationwide customer service & operations
established relations with haulers, vendors and contractors and coordinated special projects.
purchased compactors, arranged transportation and collected over 80% of past-due balances.
coordinated removal of old equipment, negotiated pricing and reduce machinery transportation costs.
hilton americas hotel 2006
front desk supervisor
directed 10-15 staff members and opened and closed facility daily.
handled cash and ensured customer satisfaction.
business courier services 2004 - 2005
driver supervisor
routed five delivery drivers daily, managed cash and customer relations.
improved routing to increase delivery efficiency.
take out taxi 2001 - 2003
area supervisor
hired, developed and reviewed drivers, ensured customer service and improved partner relationships.
served as assistant dispatcher, increased sales by 50% and made routes more efficient.
perfect glaze, inc 1997 - 2001
general manager
directed 11 employees, trained new staff members and technicians and scheduled daily jobs.
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