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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx •



versatile business professional offering dynamic skills in operations management, quality control, team building, customer service and documentation eager to contribute to the success of a progressive organization


career profile

ø  bachelor of business administration with over three years of in-depth experience in quality control and customer service.

ø  solid experience in all phases of construction inspection, project coordination, inspections, discrepancies and related documentation.

ø  record of progression to assignments of increasing authority and responsibility.

ø  knowledgeable in all facets of effective customer service.

ø  demonstrated competence in team leadership and skilled in coordinating with multiple vendors.

ø  adept in administrative procedures, policy/procedures and data entry.

ø  designated for critical management assignment due to outstanding performance.

ø  excellent capacity in prioritization, problem solving and effectiveness in fast-paced situations.

ø  well-organized multi-tasker with exceptional interpersonal skills who can deliver outstanding administrative support on a consistent basis.

ø  notable ability in personnel training with strong capability in advanced business software applications.

ø  spanish and portuguese linguist.


professional experience

hensel phelps construction company                                                                                   2007 c 2008

quality control administrative coordinator

       recruited for participation in high visibility pentagon construction project.

       coordinated in-house and pre-final inspections.

       facilitated preparatory meeting requests from project engineers and project managers.

       organized meetings and inspection schedules.

       performed liaison with sub-contractor covering terms, legal affairs, codes, materials and inspections.

       processed quality control manager discrepancy reports.

       administered open/close item distribution to sub-contractors and superintendents.

       organized testing and inspection requests from sub-contractors.

       recipient of daily entry reports from quality control engineers.


dominion dental services inc.                                                                                              2006 c 2007

member services specialist

       retained to receive and process customer phone inquiries.

       provided appropriate information to meet client requests.

       delivered outstanding customer service.

       successfully resolved customer issues on a timely and accurate basis.




radford university, radford, va

bachelor of business administration, business management, 2007

accredited by the association to advance collegiate schools of business international

pi kappa phi

yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx •



cover letter text






hiring agent name


company name


city, state   zip code


dear                   :


i am currently seeking a challenging career opportunity in an operations management capacity and am submitting my resume for your review.  in advance, i thank you for your time and consideration.


as demonstrated in the accompanying resume, my professional qualifications include a bachelor of business administration and over three years of experience in the construction and healthcare sectors.   to complement this background, i possess demonstrated expertise in quality control, customer service, documentation, administration and project management, as well as strong analytical, problem-solving and managerial capabilities.  as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. 


i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.









yyyyyy x. yyyyyy








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