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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx ,
xxxx , xxxxx 00000
Cellxxx-xxx-xxxx or Homexxx-xxx-xxxx
abc@xyz.com
Objective
Productive, quality-oriented professional eager to contribute exceptional management, interpersonal relation and organization skills toward optimizing operations of a progressive organization.
Profile
Offer broad range experience in operations management, staff training and auditing, with comprehensive background in coding, billing, AR/AP and budgeting. Talent for defining and resolving discrepancies to avoid unnecessary cost expenditures. Strong leader who excels in training and directing top-performing teams. Effectively establish and manage key relationships with decision makers and strategic partners.
Project Management Billing/Coding Team Leadership Human Resources Administration
Medicare/Medicaid Policy/Procedure Development Risk Management Regulatory Compliance
Auditing Workman s Compensation Budgeting Problem-Solving Interpersonal Relations
Certifications
Certified Medical Office Manager - PMIC, In Progress
Evaluation and Management Specialist Certification - AAPC, Since 2004
Certified Professional Coder - AAPC, Since 2002
Career Background
Everest College, Aurora, CO 2009-Present
Adjunct Instructor (Part-Time)
Effectively teach Medical Insurance Billing and Coding Program classes, develop and implement engaging and educational lectures and implement plans for improving student achievement.
Engage in positive relationships with staff, students and community.
Evaluate success of courses and review student performances.
Littleton Internal Medicine Associates, Littleton, CO 2009
Billing Manager
Proficiently managed submission and reimbursement of claims billed to maximize cash flow and control outstanding receivables.
Strategically prioritized, planned and coordinated billing processes to ensure on-time, accurate billing and payment cycles while maintaining high quality standards.
Applied advanced communication and negotiation skills toward diplomatically following up on third-party approvals, collecting on overdue patient accounts, and resolving patient billing complaints.
Demonstrated multitasking and prioritizing abilities in overseeing all aspects of delinquent accounts, collection agencies, special adjustments, and/or write-offs.
Health One Swedish Medical Center, Englewood, CO 2008
Assistant Director of HIM (Contract)
Trained, mentored and motivated staff on new software, playing an instrumental role in the development of top performing team members.
Implemented a new dictation system for the facility, integral to optimizing productivity and efficiency.
Played a key role in assisting with Op Reports suspension process and supporting senior management in managing daily department operations.
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Yyyyyy x. yyyyyy Page 2 of 2
Career Background continued
Kaiser Permanente of Colorado, Aurora, CO 2008
Coding Education Supervisor
Contributed dynamic leadership skills toward supervising 15 employees and managing day-to-day activities of the Provider Coding Education Program, ensuring a high level of coding accuracy.
Conducted comprehensive review and analysis of current compliance activities and all aspects of daily operations to define, develop and implement targeted strategies to redesign processes, improve efficiency, and ensure optimal results for the future.
Built top-performing personnel vital to supporting enterprise-wide operations by strategically recruiting and effectively interviewing, screening and testing candidates, as well as training and hiring new hires.
University Physicians, Inc, Denver, CO 2001-2008
Billing Specialist / Team Lead / Coding Analyst
Consistently promoted due to exceptional performance and dedication.
Exhibited solid leadership qualities in managing 10-member team, with strong focus on optimizing productivity, efficiency and performance.
Increased total charges by 12% within only one year as Team Lead.
Within 6 months, boosted rejection revenue by 6% while improving DOS / DOP from 9 to 3 days.
During system implementation, discovered code deployment system error and recovered 467 lost charges, amounting to $54,000.
Conducted Certified Professional Coding Classes with 8 students to prepare staff for CPC certification exam, resulting in success rate of 100% Student CPC Certification.
Relied upon to lend expertise toward developing and implementing processes for 5 new clinics with 52 physicians.
As Team Coding Analyst, maintained full accountability for 17 specialties/300+ providers in the Department of Medicine at University of CO Hospital.
Efficiently tested and debugged new software program for Epic EMR and billing system implementation.
Proactively performed duties outside of employment scope, including researching rejection reports and resolving denials for multiple clinics.
Aspen Medical Care, Aspen, CO 1997-2001
Practice Manager
Applied sharp business acumen toward defining and implementing policies to boost overall operational performance of a 7-physician, 10-FTE, 2-clinic private practice.
Contributed hands-on leadership and collaborative teambuilding practices toward maximizing performance of team members.
Demonstrated sharp strategic planning, prioritization and organization skills toward training and evaluating staff and overseeing the registration and scheduling process to facilitate the collection of accurate patient demographic and insurance information.
Planned and coordinated schedules to maximize use of human resources while controlling labor costs and meeting customer needs.
Facilitated quality client servicing vital to generating repeat and referral business by providing prompt response in addressing their needs and resolving any issues.
Technical Skills
Windows, Excel, Word, Outlook, Lotus Notes, PowerPoint, Access, EPIC, Medical Manager, Meditech, IDX, Ingenix Encoder Pro, MDAudit, Quickbooks, Quicken, and others; ICD-9, CPT, HCPCS, CCI, Trailblazer's LCD, NCD
Professional Affiliation
Member - AAPC
Yyyyyy x. yyyyyy
0000 xxxxxx xxxx ,
xxxx , xxxxx 00000
Cellxxx-xxx-xxxx or Homexxx-xxx-xxxx
abc@xyz.com
Date
Contact Name, Title
Company Name
Address
City/State/Zip Code
Dear__________________:
I am currently exploring new career opportunities and to acquaint you with my qualifications, I am submitting my resume for review. In advance, thank you for your time and consideration.
As demonstrated in the accompanying resume, I offer a broad range of experience in operations management, staff training and auditing, with a comprehensive background in coding, billing, AR/AP and budgeting. To complement my experience, I am a Certified Professional Coder and Certified Evaluation and Management Specialist, and I am currently pursuing my Certification as a Certified Medical Office Manager. Among my accomplishments, I:
Increased total charges by 12% within only one year as Team Lead.
Within 6 months, boosted rejection revenue by 6% while improving DOS / DOP from 9 to 3 days.
During system implementation, discovered code deployment system error and recovered 467 lost charges, amounting to $54,000.
Conducted Certified Professional Coding Classes with 8 students to prepare staff for CPC certification exam, resulting in success rate of 100% Student CPC Certification.
I am now eager to contribute my dynamic leadership, relationship building and administrative/financial management abilities toward collaborating in your success as a key member of your team. I am confident that I could be a valuable asset to your organization in achieving both immediate and long-term goals, and look forward to meeting with you in the near future to discuss my qualifications and how they support your corporate vision.
Professionally,
Yyyyyy x. yyyyyy
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