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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx  xxx-xxx-xxxx


Seeking opportunity as Director of Information Technology where an extensive IT background combined with proven staff leadership talents will provide an immediate and positive impact.




         Solid operations management expertise encompassing budgeting, planning, scheduling, feasibility studies, policy and procedure development, and personnel management.

         Adept at database administration and performance tuning, and applying disaster recovery strategies and contingency plans to safeguard crucial business information.

         Maintain excellent responsiveness to critical operational needs through seamless communication and cooperation, a focus on regulatory and corporate compliance, and superior leadership strengths.

         Exemplary capabilities in scrutinizing, diagnosing and rectifying complex technical errors and issues, thoroughly documenting procedures, and delivering technology training and instruction to end users.

         Highly collaborative with outstanding problem solving, customer service and supervisory expertise.

         Considerable skills in project coordination, team-building, and end user relations.

         Extremely versatile; easily adapt to new roles, responsibilities, technologies and environments.


Professional Experience


Royal Caribbean Cruise Lines, 2000 to Present

Senior Manager of Infrastructure Software       (2007 to Present)

  • Direct, motivate, coach and supervise 30 technical personnel including database administrators, Websphere administrators, BizTalk administrator, and JDE/PeopleSoft/Siebel database administrators.
  • Contribute strong project management skills toward calculating cost analyses, preparing design considerations, developing budgets, conducting feasibility research on upgrades and new applications, and partnering with Operations regarding capacity planning, new hardware, and configurations.
  • Play a pivotal role in strategic planning, resource management developing innovative business practices and processes, and coordinating seamless implementation.
  • Apply dynamic leadership attributes toward delegating tasks and projects, maintaining $2M expense budget, and administering project lifecycle budget of $10M.
  • Meticulously document audit policy and procedures and business continuity plans in alignment with system availability agreements for each application.
  • Collaborate with security analyst and change control analyst in enforcing Sarbanes-Oxley (SOX) and PCI compliance.


Manager of Database Systems        (2003 to 2007)

  • Proficiently navigated daily operations related to database administration, performance optimization, strategic planning and management of 18 personnel.
  • Reliably provided high-level technical support and guidance for three core database platforms (Oracle, SQL Server, and DB2) and administered $3M Maintenance and Repairs budget.
  • Actively participated in resource management, testing coordination, and creating implementation timelines for upgrades and new products.
  • Established and implemented database standards for all three platforms.
  • Served as member of IT Continuous Improvement Team for two years.






Yyyyyy x. yyyyyy C Page 2 of 2


Professional Experience continued


Database Administrator, Oracle and SQL Server          (2000 to 2003)

  • As Oracle Team Lead, coordinated all Oracle projects by researching and installing tools to support project deliverables, and delegating tasks to peers.
  • Provided SQL Server administration and support via installation of SQL Server 7.0/2000 software, backup/recovery, DTS, database monitoring, and security.
  • Installed Oracle software, configured servers, closely monitored database security, and performed data partitioning and physical database sizing.
  • Oversaw Oracle 9i logical and physical database design, implementation, and maintenance.
  • Exhibited excellent technical acumen in creating new databases and users, and introducing database refresh using full export for table level and full database defragmentation to significantly enhance performance and space management.
  • Designed, developed, and implemented automated data backup and restoration procedures.


Oracle Corporation, 1996 to 2000

Senior Consultant, Oracle Consulting, Southeast Region          (1998 to 2000)

  • Analyzed, built and implemented logical and physical data models for relational database systems as member of DBA group with Internet Services Practice.
  • Demonstrated exemplary multi-tasking expertise in performing software installations, backup/recovery, data import/export, performance tuning, server configuration, database monitoring, security, data partitioning and physical database sizing.
  • Installed and expertly administered Oracle Application Server and Oracle Financial software.
  • Configured and integrated third-party tools and applications such as Clarify, Maximo, Siebel and HP Service Guard with Oracle databases.
  • Closely partnered with developers in creating and maintaining SQL scripts, stored procedures, triggers, functions and query optimization.


Technical Resolution / Response Analyst, Server Technology        (1996 to 1998)

  • Spearheaded research, in-depth analysis and troubleshooting of Oracle Database Management System software issues as integral member of Kernel Group for Relational Database Management System (RDBMS).
  • Reproduced customer problems and cooperated with Oracle Development Team to expedite solutions.
  • Decisively recommended backup/recovery strategies for mission-critical relational database systems.
  • Installed, upgraded and fine-tuned databases for optimum performance.
  • Prepared technical documents for Oracle's Global Knowledge Repository to effectively support analysts in troubleshooting and rectifying complex issues.
  • Adeptly functioned as Global Coordinator and Duty Manager for North America, Europe and Australia operations.
  • Diligently tracked and monitored essential metrics for managerial and corporate decision support.
  • Resourcefully developed training database web application using Oracle Web Server to assist new staff and facilitated technical training and development efforts for 60 analysts.




Bachelor of Science, Computer Science Engineering, University of Florida, Gainesville ,FL

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