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Yyyyyy x. yyyyyy                    0000 xxxxxx xxxx , xxxx , xxxxx 00000



Career Objective                                                                                            

Versatile, results-focused professional eager to contribute dynamic communication, business development and client servicing skills toward actively supporting a progressive company in optimizing performance.



Ø  Offer solid experience in sales and customer service, with comprehensive technological background.

Ø  Effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.

Ø  Exceptional ability to research and evaluate industry trends and competitor products and use findings toward designing and executing innovative strategies to boost company leveraging.

Ø  Dynamic communication, presentation, relationship building and problem-solving abilities.

Ø  Excel at interacting with broad populations including senior management, sales and customer service staff as well as clients and external contractors.



Bachelor s in Business Administration, Majoring in Management - Western Michigan University (Kalamazoo, MI), 1999-Present


Professional Experience                                                                               

Ann Arbor News - Ann Arbor, MI                                                                                     2006-Present                                                  

Classified Call Representative

  Contribute dynamic communication and closing skills in selling classified advertising and upselling into different publications.

  Apply industry expertise and strong interpersonal relation skills toward responding to customer inquiries, troubleshooting problems and delivering service education.

  Successfully promote superior service and exceptional customer satisfaction by promptly resolving issues and preventing escalation.


Loose Change Vending, LLC - Whitmore Lake, MI                                                           2006-2008


  Built and launched a business dealing with bulk vending, with full accountability for prospecting businesses and finding new locations to place machines.

  Steered the ordering of inventory, restocking/servicing machines, and paying commission to accounts, demonstrating exceptional multitasking and organizational skills in achieving operational goals and timelines.


Keller Williams Realty - Brighton, MI                                                                               2005-2006

Licensed Real Estate Professional

  Proficiently developed and executed real estate sales strategies including effective contract and price negotiations and providing superior services.

  Conducted comprehensive review and analysis of property documents, instrumental to closing sales.

  Exhibited detail-oriented and analytical skills in preparing purchase agreements and seting up property showings.


Chas Levy Circulation - Brighton, MI                                                                               2005-2006

Retail Merchandiser

  Innovatively facilitated targeted marketing plans including creating Point of Purchase displays.

  Collaborated directly with store managers about store needs for product and product placement within major chain grocery stores. 


Man Power at Toyota Technical Center - Ann Arbor, MI                                                    2004-2005

Database Technician

  Applied sharp technical expertise toward supporting enterprise-wide operations, with strong focus on optimizing productivity, efficiency and performance.


Technical Skills                                                                                              

Microsoft Office, including Excel spreadsheets, Access Databases, Powerpoint presentations; Typing Speed: 50 wpm; XML programming

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