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yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000





proficient it professional eager to contribute advanced technology, helpdesk, network support, project management and business support expertise in a challenging it administrator assignment.


career profile

ø  b.s. in computer systems & technologies and currently pursuing master of science in it.

ø  over seven years of intensive helpdesk, tech support and it experience.

ø  well-versed in java, ms office suite and lan/wan networks.

ø  knowledgeable in systems analysis, testing, quality assurance and application implementation.

ø  effectively interact with diverse groups and professionals at all levels.

ø  strong abilities in software/hardware/network troubleshooting and correction.

ø  well-organized multi-tasker with strong detail orientation.

ø  adept in aligning it contributions with organizational objectives.

ø  technician of cold processing and glazurit ration computer engineer.

ø  enthusiastic team player and contributor to organizational proficiency.

ø  outstanding capacity to develop and implement advanced applications.

ø  fluent in english, bulgarian, macedonian and russian.


technology skills

ms office suite, ms project, ms sharepoint designer, java, javascript, adobe dreamweaver, springer-miller, lan/wan, voip, tcp/ip

information technology experience

sirma holding group, city, bulgaria                                                                                                           2009

technical support intern

       facilitated it department in systems troubleshooting, software, network support and telecommunications problems.

       delivered local/remote hardware, software, network and system administration support.

       corrected errors with tcp/ip, switching and routing protocols, ip subnetting and voip configurations.


osogovo, kustendil, bulgaria                                                                                                          1998 - 2004

helpdesk technician

       provided computer support including hardware, software and network maintenance.

       corrected wiring problems, supported printers, assembled and installed computers.

       upgraded, modified and replaced components.


other background

eastern mountain sport, north conway, nh                                                                                      2009 - 2010


       show customers most appropriate outdoor equipment based on needs and maintain store.


northern extreme snowmobiling, bartlett, nh                                                                                   2007 - 2009

snowmobiling instructor

       provided snowmobile operation training and sightseeing services for tourists.

       examined and inspected vehicles, observed customers and assisted to prevent injuries.


eagle mountain house condominium, jackson, nh                                                                          2006 - 2007


       supported local lan/wan network and maintained computer system.

       performed minor electrical repairs, installed and corrected mechanical systems.

yyyyyy x. yyyyyy

page two





attitash mountain village resort, north conway, nh                                                                         2005 - 2007

housekeeping supervisor

       supervised up to 25 employees maintaining front desk, housekeeping and customer services.

       trained and monitored team members, prepared schedules, reviewed payroll and assigned jobs.

       ordered supplies and coordinated with other departments on special projects.


cosmetique, chicago, il                                                                                                                 2004 - 2005

machine operator

       operated line packaging machine.




southern new hampshire university, manchester, nh

currently pursuing master of science, information technology


south-west university neofit rilsky, blagoevgrad, bulgaria

bachelor of science, computer systems & technologies 2003


technical college of electronics, kustendil, bulgaria

degree, electrical and mechanical engineering 1998


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